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Non-returned equipment fee
I have moved and canceled my service yesterday. I was told both by my apartment complex and the customer service rep from Spectrum on the phone to leave the modem in the apartment. I received an email this morning from Spectrum this morning telling me that I needed to return it or I would be charged a non-return fee of $240. Which is true?
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StephanieS
Moderator
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bdaseler - We can definitely take a look at your account to see if the modem needed to be returned or not. Please reach out to us at https://www.facebook.com/Spectrum or http://m.me/Spectrum. Thanks!
-Steff
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