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Premier down/up speed slow
I have inet premier but speed is a lagging 15-30 down and 2-6 up. I have contacted CS and have gone to the Cox store multiple times but no success in getting the speed I'm paying for. I've cycled the modem, did direct connect, i've replaced the coax splitter, taken out the splitter and direct connected the modem to the coax outlet, but speed never increases. I once hit 54 down and that was under the worst conditions, Wi-Fi connect, modem was not cycled for many days, and old splitter was in place. The only thing I have not tried is hooking up the modem to the junction outside my house to avoid any possible noise on my coax lines in my house. I do have Contour Premier and that seems to work just fine when watching indemand 1080i video. I have a Netgear CG3000D-RG modem 3.0. I'll post screen shots of my logs and connections. Please let me know if there are any suggestions or solutions.
Thanks in advance for any help,
Matt
mdenne
New Contributor
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Hi TiffanyR,
So I gave a shot using the cox speed test, and I have done this previously, still same results. Well to be clear after my post I contacted support, a signal was sent to refresh the gateway. After that my speed did increase on average down was 44-52 and up was 7-12. I did the test both wi-fi and direct connect. I removed the gateway to another outlet with same results, this added the benefit of not using a 3.5 splitter. I am curious, I at one point in time had the next tier down from premier, preferred, and had the same issue, I was always getting half of the download bandwidth for the service so I upgraded to premiere and now getting the top speed of my last service preferred. I was wondering if you could temporarily upgrade my service to ultimate and see if down reaches 100 the max of premier. I only have an 8x4 gateway so im not sure ultimate would work but it would be a good experiment to test an see if under ultimate I would get premiere speed down of 100 or close too
Thanks in advance for your time,
Matt Denne
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ChrisL
Former Moderator
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That would require speaking to sales and setting up a professional install which I don't think would be practical for what you're trying to do. Could you try testing your speeds again with a wired gigabit Ethernet connection? Also, what wireless encryption type are you using?
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