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New Contributor
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preferred plan. slow internet evening
I had a docsis 2.0 modem which was experiencing slow internet at night starting the past few weeks. Upgraded to a sb6141 on Fri. Top speeds met advertised speed of about 60mbs around 6pm on Fri. Fri night speed dropped to about 10mb/s. Daytime speeds on sat were around 30mb/s. Sat night speed dropped to 1mb/s around 11pm-1am. However upload speeds were much quicker. Around 11mb/s or more.
Not sure if firmware issue of modem. Or Internet problem of area. I've tried the tests with router removed and PC connected directly to modem. Please advise.
DerrickW
Valued Contributor
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That is something we can and will look into for you. We need to verify the new modem has been provisioned properly and your account has the correct codes. Can you please send an e-mail with your account information to cox.help@cox.com? Thanks!
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