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stinkfoot63
+4 more
Contributor II
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Phone tools down
For the pas couple days I've gotten the following message when attempting to access Phone Tools. What does "aggressively working" mean besides an attempt to BS us into believing something is taking place that actually isn't? There remains a dearth of information about ongoing issues and it seems that these forums would be a good place for Cox to initiate discussions and alerts.
Thank you
stinkfoot63
+4 more
Contributor II
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Apparently it's back.
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Becky
+2 more
Moderator
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I'm sorry that Phone Tools is causing so much frustration! An issue with Phone Tools was discovered yesterday, and our phone applications team immediately began investigating. As of yesterday evening, many customers were able to access and use Phone Tools successfully. Are you getting the same message when you log into Phone Tools today?
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stinkfoot63
+4 more
Contributor II
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Tools are down again.... To Cox (NOT any particular moderator) please be forthcoming with information.
.-·º¨°×x¤**¤x×°¨º·-..-·º¨°×x¤**¤x×°¨º·-..-·º¨°×x¤**¤x×°¨º·-..-·º¨°×x¤**¤x×°¨º·-..-·º¨°×x¤**¤x×°¨º·-.
Interesting what you were willing to glean from the original post. Frankly I think technical issues are part of the deal... what gets at me is the continued corporate philosophy that paying customers are only entitled to uninformative pat answers if any at all. I appreciate you taking the time to respond however.
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oklajohn
New Contributor II
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I haven't been able to get phone tools for over a week now - please advise what may be happening. Thanks
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oklajohn
New Contributor II
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Just tried phone tools again - it is now working for me. Thanks.
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