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New Contributor
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Outages in NOLA area??????
Has anyone gotten any explanation from Cox regarding the unacceptable number of outages of all services in the Kenner, LA (New Orleans area recently)? All services out AGAIN today! Out over 2 hours yesterday, over 8 hours the day before, 3 extended outages last week. And when you wait on hold for 30 minutes for an answer, everything is "unknown" and no timetable for service restoration with most recent issue. UVerse is smart to keep pushing their services as Cox's ineptness is going to push customers right into AT&Ts laps.
StephanieA
Former Moderator
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Hi SAINTSFAN,
I apologize for the delayed response. It seems there was some maintenance going on in your area. The ticket is closed and you shouldn't be experiencing any more problems. If you are, please let me. I want you to enjoy your service.
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SAINTSFAN
New Contributor
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I specifically asked when I called in whether there was maintenance going on and was told two different times that it was not and there were no scheduled services any of the times.
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