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New Contributor
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On Demand
I am trying to watch ondemand My primetime. Nothing will load. Not a single channel. I have already reset the cable box. It did not work. If I click on a channel the screen says 0% complete and will not load. Cox is a very expensive service and I am constantly having either a "channel temporarily off air" with my favorite channels or ondemand that does not load at all.
Domino
Valued Contributor III
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Thanks for sharing. But, what's your question?
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ReneeG
Former Moderator
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The "Temporarily off Air" error message could indicate that the cable receiver is out of sync with our network; it can also indicate a possible issue with the signal getting to the receiver. Are you experiencing this problem on multiple sets? Do you know if you have a splitter on the cable line coming from the outlet to the back of the receiver? If so, can you bypass the splitter and connect the cable from the outlet directly to the back of the box? Please let us know if this helps.
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