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New Contributor
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Occasionally cannot delete recorded progams on Contour DVR
Any San Diego customers with problems deleting programs from their Contour DVR? Happened 2X in 2 days, Had to reboot DVR to fix.
Accepted Solution
oat
New Contributor III
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Nope.
Very unlikely that your recording deletion issues would be widespread since storage is limited to the device.
Probably an indexing error. If it gets worse, you might be getting bad sectors on the drive which, in the worst case, would require you to swap your DVR for another one.
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sdmike1974
New Contributor
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Thank you for the excellent feedback. Apparently I was mistaken to assume the problem may have resulted from a firmware upgrade -- which of course would affect many customers and not just me.
After my comment I contacted the Cox Help twitter account and they issued a reset (different than a customer reboot) to see if that fixes it.
Since this only occurs once every several days we decided to wait a bit before they send out a technician to in all likelihood replace the box. In a possibly related issue the Stop & Save feature recently stopped working.
~ Michael
Senior Software Engineer (retired)
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