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I have a Record 6 DVR. I discovered that there are several channels where DVR functionality does not work. While watching one of these channels it will not buffer so I cannot Pause or Rewind. I can only watch in real time. If I try to start recording the channel, I get the normal prompts but no recording happens. Afterwards, the program shows up in the Missed Recordings section stating "Recording failed because we experienced some technical difficulties". If I schedule a recording on one of these channels, the recording happens without a problem. I can even Pause or Rewind & return to live while it's recording.
So far I've only discovered this occurring on about 8-10 channels. There may be more but I haven't tested every one. On most channels everything works as expected. There is over 50% free space on the drive. I've tried resetting box several times. The problem still persists. Since this is only happening on certain channels, it suggests it's a software glitch opposed to a hardware problem. Is there any way to fix this short of replacing the box?
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MichaelJ
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sharksfan7
New Contributor
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Below are the channels I've discovered so far. It is a consecutive block of channels. I haven't gone through every channel to test, so there may be more. The few channels before 1352 work when I test. The channels after 1376 are not part of my current subscription. I have power cycled the box many times. Whenever I run into an issue, I reset the box by switching off the power strip the box is plugged into. I wait for a few minutes then turn the power strip back on and wait for the box to reboot. Doing so has not resolved the issue. Checked the cables and they are tight & secure.
1352 Fuse
1357 MTV2
1360 FYI
1361 Viceland
1363 DIY
1366 UP
1368 Esquire
1369 Disney Jr
1371 NatGeo Wild
1373 Cooking Channel
1374 GAC
1376 ESPN Goal Line
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ChrisL
Former Moderator
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It is odd that it only occurs on certain channels. It may be time to see about having a technician come out and take a look.
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