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Richard_A_

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my Cisco cable modem model DPQ3212 keeps dropping connection

I have a Cisco cable modem model DPQ3212 that keeps dropping the internet connection. This happens intermittently, so I never

know when it will drop the internet connection. Can I just bring it to the Cox Store Nearest me and get a new one. I've tried everything

like resetting it, replacing the splitter that splits the signal to the TV and modem and replacing the ethernet cable with no luck. Also it

gets very hot to the touch. Is this normal? By the way, when the internet connection drops out I lose my telephone connection too. 

My telephone is connected to the back of the modem.

                                                                                                     Thanks,

                                                                                                                  Richard A.Grabowy

                                                                                                         

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MichaelJ

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Hi Richard, I'm sorry to hear that you are having any issues with the modem. Usually, we schedule a tech to come out and replace that particular type of modem (internet/telephony). Please send us your account information via Twitter at @coxhelp, visit us on Facebook, or at cox.help@cox.com  If you choose to use either Twitter or Facebook, please remember to protect your privacy by sending the information as a DM or a private message.

 

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