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New Contributor
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my cable boxes keep rebooting
well my cable boxes, i have 3 all keep rebooting and not at the same time, randomly threw out the day. Sometimes its 2 times a day and some times 10 times a day. So i had a tech come and run a new line from my cable box (OUTSIDE OF THE HOUSE) to my house connection and its still rebooting. He left around 5:30 pm and at 9:10 my cable box in my room rebooted and again at 9:45pm. HELP Please ANYBODY.
ColleenD
+2 more
Moderator
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If the repair the technician made did not correct the problem it may be best to have a tech come back. We can schedule for you if you email us at cox.help@cox.com and include the following info in your email:
Your complete address including city and state
Your full name and The account holder's name if different from yours
The Cox PIN or last 4 digits of the account holder's Social
A reference or link to this forum post
If you prefer you can also call Technical Support at 702-383-4000.
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bryaninphx
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Valued Contributor
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Do you happen to be located in Santa Barbara, CA?
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univex
New Contributor
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Hi bryaninphx, my TiVo Roamio is in an unbroken reset loop -- and I am in Santa Barbara. Do you know what's going on?
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bryaninphx
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Valued Contributor
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Cox and TiVo are working on this, I do not know exactly what the issue is, but I suspect a channel mapping error on the Cox side, combined with some code on the Roamios that are not handling the error correctly.
It has been reported it is only affecting Roamios and not Premieres, if that is true then TiVo is partially at fault here.
See the following: http://www.tivocommunity.com/tivo-vb/showthread.php?t=525616
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