Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Internet keep dropping connection
For the pass few days my internet keep dropping connection. My modem reset, stuck blinking on Send, then reset and back to blinking on Send.
I'm not sure if the power cycle is what eventually got my connection up or the waiting but here is my modem information. Thanks
Model Name: SB5120
Modem Name: Motorola
Serial Number: 122103433415614800000000
Software Version: SB5120-2.19.0.16-SCM00-NOSH
Hardware Version: 1
MIB Version: II
GUI Version: 1.0
VxWorks Version: 5.4
|
Configuration | |
|---|---|
|
Frequency Plan: |
North American Standard/HRC/IRC |
|
Upstream Channel ID: |
2 |
|
Favorite Frequency (Hz): |
855000000 |
|
Downstream |
Value | |
|---|---|---|
|
Frequency |
855000000 Hz |
|
|
Signal to Noise Ratio |
38 dB |
|
|
QAM |
QAM256 |
|
|
Network Access Control Object |
OFF |
|
|
Power Level |
1 dBmV
|
|
Upstream |
Value |
|---|---|
|
Channel ID |
3 |
|
Frequency |
32000000 Hz |
|
Ranging Service ID |
2683 |
|
Symbol Rate |
5.120 Msym/s |
|
Power Level |
54 dBmV |
|
Time |
Priority |
Code |
Message |
|---|---|---|---|
|
1970-01-01 00:01:30 |
3-Critical |
R02.0 |
No Ranging Response received - T3 time-out |
|
1970-01-01 00:01:19 |
5-Warning |
SYNC: US Gain in cache is invalid: 0.00 |
|
|
1970-01-01 00:01:17 |
7-Information |
Starting Ranging On Channel 1 |
|
|
1970-01-01 00:01:09 |
3-Critical |
R02.0 |
No Ranging Response received - T3 time-out |
|
1970-01-01 00:01:01 |
5-Warning |
SYNC: US Gain in cache is invalid: 54.10 |
|
|
1970-01-01 00:01:00 |
7-Information |
Starting Ranging On Channel 4 |
|
|
1970-01-01 00:00:41 |
3-Critical |
R02.0 |
No Ranging Response received - T3 time-out |
|
1970-01-01 00:00:37 |
5-Warning |
SYNC: US Gain in cache is invalid: 54.30 |
|
|
1970-01-01 00:00:36 |
7-Information |
Starting Ranging On Channel 2 |
|
|
1970-01-01 00:00:32 |
7-Information |
Downstream Locked - Collecting Upstream Information |
|
|
1970-01-01 00:00:29 |
7-Information |
Scanning frequency 855000000Hz |
|
|
1970-01-01 00:00:01 |
7-Information |
Trying to synchronize ... |
|
|
1970-01-01 00:00:01 |
7-Information |
Vendor Cold Start |
|
|
2013-07-24 18:37:04 |
7-Information |
Scanning frequency 829791000Hz |
|
|
2013-07-24 18:36:22 |
3-Critical |
T01.0 |
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing |
|
2013-07-24 18:36:22 |
7-Information |
Scanning frequency 855000000Hz |
|
|
2013-07-24 18:36:22 |
3-Critical |
T04.0 |
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period |
|
2013-07-24 18:36:22 |
4-Error |
SYNC: Hardware didn't detect SYNC msg for 600ms during Initial Ranging |
|
|
2013-07-24 18:36:13 |
3-Critical |
R02.0 |
No Ranging Response received - T3 time-out |
|
2013-07-24 18:36:05 |
5-Warning |
SYNC: US Gain in cache is invalid: 0.00 |
|
Event Log has reached maximum size. Older log entries are lost. |
EdwardH
Valued Contributor
•
The upstream signal levels are barely in range based on your log, and the Sync errors are tied to it on restarting trying to get send solid with the modem. Is there any kind of splitter or amplifier on the coaxial line you are aware of there?
0
0
Drakka
New Contributor
•
I don't have any kind of splitter or amplifier on the coaxial line. My connection comes straight from the wall to my modem.
For the past 48 hours my internet connection seems to be doing fine. I have not had any drop connection since I posted my modem log.
I will come back and post here if I run into the same issue.
Thank you for you help Ed H.
0
0
Drakka
New Contributor
•
I didn't think I would have to come back to post again. I thought that was the last of it and I would sit back and enjoy my internet but alas I am here.
Below is the internet disconnect log for today. I attempt to capture the sequence that led to the disconnect back to recovery then back to the disconnect and etc in hopes that the information will led to finding the root cause.
Internet Drop
Downstream
Value
Frequency
849000000 Hz
Signal to Noise Ratio
37 dB
QAM
QAM256
Network Access Control Object
OFF
Power Level
1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream
Value
Channel ID
4
Frequency
25400000 Hz
Ranging Service ID
2683
Symbol Rate
5.120 Msym/s
Power Level
54 dBmV
Time
Priority
Code
Message
2013-07-30 18:44:25
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-30 18:44:22
5-Warning
SYNC: US Gain in cache is invalid: 0.00
2013-07-30 18:44:20
7-Information
Starting Ranging On Channel 4
2013-07-30 18:44:16
7-Information
Downstream Locked - Collecting Upstream Information
2013-07-30 18:44:13
7-Information
Scanning frequency 837000000Hz
2013-07-30 18:43:44
3-Critical
T04.0
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
2013-07-30 18:43:44
4-Error
SYNC: Hardware didn't detect SYNC msg for 600ms during Initial Ranging
2013-07-30 18:43:44
7-Information
Scanning frequency 133756000Hz
2013-07-30 18:43:44
3-Critical
T01.0
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2013-07-30 18:43:44
7-Information
Scanning frequency 145757000Hz
2013-07-30 18:43:44
3-Critical
U02.0
UCD invalid or channel unusable
2013-07-30 18:43:24
7-Information
Starting Ranging On Channel 1
2013-07-30 18:43:11
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-30 18:43:04
5-Warning
SYNC: US Gain in cache is invalid: 54.10
2013-07-30 18:43:03
7-Information
Starting Ranging On Channel 4
2013-07-30 18:42:53
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-30 18:42:36
5-Warning
SYNC: US Gain in cache is invalid: 0.00
2013-07-30 18:42:35
7-Information
Starting Ranging On Channel 3
2013-07-30 18:42:10
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-30 18:42:06
5-Warning
SYNC: US Gain in cache is invalid: 54.30
Event Log has reached maximum size. Older log entries are lost.
Internet Came Back
Downstream
Value
Frequency
837000000 Hz
Signal to Noise Ratio
37 dB
QAM
QAM256
Network Access Control Object
ON
Power Level
0 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream
Value
Channel ID
4
Frequency
25400000 Hz
Ranging Service ID
2683
Symbol Rate
5.120 Msym/s
Power Level
53 dBmV
Time
Priority
Code
Message
2013-07-30 18:44:53
7-Information
DS multicast is not mapped to SAID
2013-07-30 18:44:53
7-Information
B605.10
Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID
2013-07-30 18:44:53
7-Information
B601.0
SA Map State Machine Started
2013-07-30 18:44:50
7-Information
DS multicast is not mapped to SAID
2013-07-30 18:44:50
7-Information
B605.10
Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID
2013-07-30 18:44:50
7-Information
B601.0
SA Map State Machine Started
2013-07-30 18:44:48
7-Information
SNMP: Working in SNMP V1/2c Only NmAccess mode
2013-07-30 18:44:48
7-Information
DS multicast is not mapped to SAID
2013-07-30 18:44:48
7-Information
B605.10
Map Reject - Downstream Traffic Flow Not Mapped to BPI+ SAID
2013-07-30 18:44:48
7-Information
B601.0
SA Map State Machine Started
2013-07-30 18:44:46
7-Information
INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2013-07-30 18:44:46
7-Information
B401.0
Authorized
2013-07-30 18:44:46
6-Notice
I401.0
TLV-11 - unrecognized OID
2013-07-30 18:44:46
7-Information
SEC: Co-Signer CVC from configuration file was verified
2013-07-30 18:44:46
7-Information
REGISTRATION COMPLETE - Waiting for Operational status
2013-07-30 18:44:45
7-Information
REG: Capability type <15> isn't supported by CMTS
2013-07-30 18:44:45
7-Information
Registration file - downloaded
2013-07-30 18:44:44
7-Information
Trying to download Configuration file ...
2013-07-30 18:44:44
7-Information
Time of day - retrieved
2013-07-30 18:44:43
7-Information
DHCP - parameters acquired
Down then recover
Downstream
Value
Frequency
855000000 Hz
Signal to Noise Ratio
38 dB
QAM
QAM256
Network Access Control Object
OFF
Power Level
1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream
Value
Channel ID
3
Frequency
32000000 Hz
Ranging Service ID
2683
Symbol Rate
5.120 Msym/s
Power Level
54 dBmV
Time
Priority
Code
Message
2013-07-31 19:05:26
7-Information
Registration file - downloaded
2013-07-31 19:05:25
7-Information
Trying to download Configuration file ...
2013-07-31 19:05:25
7-Information
Time of day - retrieved
2013-07-31 19:05:24
7-Information
DHCP - parameters acquired
2013-07-31 19:05:24
7-Information
DHCP: ACK: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
2013-07-31 19:05:24
7-Information
DHCP: Setting CM IP address to: 10.10.194.222
2013-07-31 19:05:20
7-Information
DHCP: Setting (*) CM Syslog Server address to: 10.254.254.254
2013-07-31 19:05:20
7-Information
DHCP: Setting (*) CM Time Server address to: 172.19.65.31
2013-07-31 19:05:20
7-Information
DHCP: Setting (*) CM Subnet mask to: 255.255.248.0
2013-07-31 19:05:20
7-Information
DHCP: Setting (*) CM Gateway address to: 10.10.192.1
2013-07-31 19:05:20
7-Information
DHCP: OFFER: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
2013-07-31 19:05:20
7-Information
DHCP select: Setting (*) CM TFTP Server address to: 172.23.1.90
2013-07-31 19:05:20
7-Information
DHCP: Offered (*) CM IP address to: 10.10.194.222
2013-07-31 19:05:16
7-Information
Trying to register through CMTS...
2013-07-31 19:05:16
7-Information
SYNCHRONIZED - 855000000 Hz , ucd 4
2013-07-31 19:05:12
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:05:02
5-Warning
SYNC: US Gain in cache is invalid: 54.10
2013-07-31 19:05:01
7-Information
Starting Ranging On Channel 4
2013-07-31 19:04:57
7-Information
Downstream Locked - Collecting Upstream Information
2013-07-31 19:04:55
7-Information
Scanning frequency 855000000Hz
Event Log has reached maximum size. Older log entries are lost.
Time
Priority
Code
Message
2013-07-31 19:24:55
7-Information
Starting Ranging On Channel 3
2013-07-31 19:24:43
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:24:24
5-Warning
SYNC: US Gain in cache is invalid: 54.10
2013-07-31 19:24:24
7-Information
Starting Ranging On Channel 4
2013-07-31 19:24:20
7-Information
Downstream Locked - Collecting Upstream Information
2013-07-31 19:24:17
7-Information
Scanning frequency 855000000Hz
2013-07-31 19:24:04
3-Critical
T04.0
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
2013-07-31 19:24:04
4-Error
SYNC: Hardware didn't detect SYNC msg for 600ms during Initial Ranging
2013-07-31 19:24:04
7-Information
Scanning frequency 103754000Hz
2013-07-31 19:24:03
3-Critical
T01.0
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2013-07-31 19:24:03
7-Information
Scanning frequency 91754000Hz
2013-07-31 19:24:03
3-Critical
U02.0
UCD invalid or channel unusable
2013-07-31 19:23:55
7-Information
Starting Ranging On Channel 3
2013-07-31 19:23:35
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:23:22
5-Warning
SYNC: US Gain in cache is invalid: 0.00
2013-07-31 19:23:22
7-Information
Starting Ranging On Channel 2
2013-07-31 19:22:45
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:22:36
5-Warning
SYNC: US Gain in cache is invalid: 54.10
2013-07-31 19:22:35
7-Information
Starting Ranging On Channel 4
2013-07-31 19:22:31
7-Information
Downstream Locked - Collecting Upstream Information
Event Log has reached maximum size. Older log entries are lost.
Time
Priority
Code
Message
2013-07-31 19:25:28
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:25:26
5-Warning
SYNC: US Gain in cache is invalid: 0.00
2013-07-31 19:25:25
7-Information
Starting Ranging On Channel 2
2013-07-31 19:24:43
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:24:24
5-Warning
SYNC: US Gain in cache is invalid: 54.10
2013-07-31 19:24:24
7-Information
Starting Ranging On Channel 4
2013-07-31 19:24:20
7-Information
Downstream Locked - Collecting Upstream Information
2013-07-31 19:24:17
7-Information
Scanning frequency 855000000Hz
2013-07-31 19:24:04
3-Critical
T04.0
SYNC Timing Synchronization failure - Failed to receive MAC SYNC frame within time-out period
2013-07-31 19:24:04
4-Error
SYNC: Hardware didn't detect SYNC msg for 600ms during Initial Ranging
2013-07-31 19:24:04
7-Information
Scanning frequency 103754000Hz
2013-07-31 19:24:03
3-Critical
T01.0
SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing
2013-07-31 19:24:03
7-Information
Scanning frequency 91754000Hz
2013-07-31 19:24:03
3-Critical
U02.0
UCD invalid or channel unusable
2013-07-31 19:23:55
7-Information
Starting Ranging On Channel 3
2013-07-31 19:23:35
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:23:22
5-Warning
SYNC: US Gain in cache is invalid: 0.00
2013-07-31 19:23:22
7-Information
Starting Ranging On Channel 2
2013-07-31 19:22:45
3-Critical
R02.0
No Ranging Response received - T3 time-out
2013-07-31 19:22:36
5-Warning
SYNC: US Gain in cache is invalid: 54.10
Event Log has reached maximum size. Older log entries are lost.
Downstream
Value
Frequency
855000000 Hz
Signal to Noise Ratio
37 dB
QAM
QAM256
Network Access Control Object
ON
Power Level
1 dBmV
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
Upstream
Value
Channel ID
2
Frequency
37000000 Hz
Ranging Service ID
2683
Symbol Rate
2.560 Msym/s
Power Level
54 dBmV
Time
Priority
Code
Message
2013-07-31 19:25:58
4-Error
IGMP: ERROR - Group address 0.0.0.1 is not a legal multicast
2013-07-31 19:25:51
7-Information
SNMP: Working in SNMP V1/2c Only NmAccess mode
2013-07-31 19:25:51
4-Error
IGMP: ERROR - Group address 0.0.0.1 is not a legal multicast
2013-07-31 19:25:50
7-Information
INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2013-07-31 19:25:50
7-Information
B401.0
Authorized
2013-07-31 19:25:49
6-Notice
I401.0
TLV-11 - unrecognized OID
2013-07-31 19:25:49
7-Information
SEC: Co-Signer CVC from configuration file was verified
2013-07-31 19:25:49
7-Information
REGISTRATION COMPLETE - Waiting for Operational status
2013-07-31 19:25:48
7-Information
REG: Capability type <15> isn't supported by CMTS
2013-07-31 19:25:48
7-Information
Registration file - downloaded
2013-07-31 19:25:47
7-Information
Trying to download Configuration file ...
2013-07-31 19:25:47
7-Information
Time of day - retrieved
2013-07-31 19:25:47
7-Information
DHCP - parameters acquired
2013-07-31 19:25:47
7-Information
DHCP: ACK: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
2013-07-31 19:25:47
7-Information
DHCP: Setting CM IP address to: 10.10.194.222
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Syslog Server address to: 10.254.254.254
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Time Server address to: 172.19.65.31
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Subnet mask to: 255.255.248.0
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Gateway address to: 10.10.192.1
2013-07-31 19:25:43
7-Information
DHCP: OFFER: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
Event Log has reached maximum size. Older log entries are lost.
Internet Back up
Priority
Code
Message
2013-07-31 19:25:58
4-Error
IGMP: ERROR - Group address 0.0.0.1 is not a legal multicast
2013-07-31 19:25:51
7-Information
SNMP: Working in SNMP V1/2c Only NmAccess mode
2013-07-31 19:25:51
4-Error
IGMP: ERROR - Group address 0.0.0.1 is not a legal multicast
2013-07-31 19:25:50
7-Information
INITIALIZATION COMPLETE - MODEM IS OPERATIONAL
2013-07-31 19:25:50
7-Information
B401.0
Authorized
2013-07-31 19:25:49
6-Notice
I401.0
TLV-11 - unrecognized OID
2013-07-31 19:25:49
7-Information
SEC: Co-Signer CVC from configuration file was verified
2013-07-31 19:25:49
7-Information
REGISTRATION COMPLETE - Waiting for Operational status
2013-07-31 19:25:48
7-Information
REG: Capability type <15> isn't supported by CMTS
2013-07-31 19:25:48
7-Information
Registration file - downloaded
2013-07-31 19:25:47
7-Information
Trying to download Configuration file ...
2013-07-31 19:25:47
7-Information
Time of day - retrieved
2013-07-31 19:25:47
7-Information
DHCP - parameters acquired
2013-07-31 19:25:47
7-Information
DHCP: ACK: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
2013-07-31 19:25:47
7-Information
DHCP: Setting CM IP address to: 10.10.194.222
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Syslog Server address to: 10.254.254.254
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Time Server address to: 172.19.65.31
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Subnet mask to: 255.255.248.0
2013-07-31 19:25:43
7-Information
DHCP: Setting (*) CM Gateway address to: 10.10.192.1
2013-07-31 19:25:43
7-Information
DHCP: OFFER: Setting (*) CM TFTP Boot file: 150001_vm2.0_d.cfg
Event Log has reached maximum size. Older log entries are lost.
0
0
KipK
Former Moderator
•
Based on what we see from here, the return signal level is hitting its max and the modem is resetting, so it appears to be a return path problem of some kind. It can really be anywhere from the modem itself all the way back to the tap. If there are no splitters or amplifiers that you know of or can access, the next step is to place a service call.
0
0