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jasl

New Contributor II

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14 Messages

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Internet connection slow

Having issues where my internet connection slows to a crawl. My upload speed test will return 0.01mbps. Having a hard time staying connected in online games and even browsing the internet. This happens randomly.

Router is a Netgear nighthawk r7000.

Modem Netgear CM500

Both are new. Issues were happening before they were replaced.

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J

jasl

New Contributor II

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14 Messages

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 939000000 Hz Locked
Connectivity State OK Operational
Boot State OK Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)
 
Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 94 939000000 Hz -3.5 dBmV 37.9 dB 0 0
2 Locked QAM256 73 813000000 Hz -1.5 dBmV 39.3 dB 0 0
3 Locked QAM256 74 819000000 Hz -0.6 dBmV 39.6 dB 0 0
4 Locked QAM256 75 825000000 Hz -1.5 dBmV 39.2 dB 0 0
5 Locked QAM256 76 831000000 Hz -2.2 dBmV 38.9 dB 0 0
6 Locked QAM256 77 837000000 Hz -1.6 dBmV 39 dB 0 0
7 Locked QAM256 78 843000000 Hz -2.1 dBmV 38.4 dB 0 0
8 Locked QAM256 79 849000000 Hz -1.8 dBmV 38.7 dB 0 0
9 Locked QAM256 80 855000000 Hz -2.1 dBmV 38.5 dB 0 0
10 Locked QAM256 89 909000000 Hz -3 dBmV 37.9 dB 0 0
11 Locked QAM256 90 915000000 Hz -2.5 dBmV 38 dB 0 0
12 Locked QAM256 91 921000000 Hz -2.6 dBmV 38.1 dB 0 0
13 Locked QAM256 92 927000000 Hz -2.7 dBmV 38 dB 0 0
14 Locked QAM256 93 933000000 Hz -4 dBmV 37.4 dB 0 0
15 Locked QAM256 95 945000000 Hz -3.8 dBmV 37.6 dB 0 0
16 Locked QAM256 96 951000000 Hz -4.7 dBmV 37.3 dB 0 0
 
Upstream Bonded Channels

Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 2 5120 Ksym/sec 23300000 Hz 38.8 dBmV
2 Locked TDMA and ATDMA 1 2560 Ksym/sec 18400000 Hz 38.8 dBmV
3 Locked ATDMA 3 5120 Ksym/sec 29800000 Hz 37.5 dBmV
4 Locked ATDMA 4 5120 Ksym/sec 36300000 Hz 40.8 dBmV

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J

jasl

New Contributor II

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14 Messages

Time Priority Description
1970-1-1, 00:00:32 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:22 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:44 Critical (3) No UCDs Received - Timeout;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2015-10-26, 12:25:59 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
2015-10-26, 12:29:18 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 00:19:24 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 00:40:20 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 22:24:59 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:21 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:30 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
2015-10-27, 22:29:42 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 22:30:20 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 22:34:46 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:15:38 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:29 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
2015-10-27, 23:42:51 Critical (3) REG RSP not received;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:42:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:43:30 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:44:29 Critical (3) Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
1970-1-1, 00:00:20 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:32 Notice (6) Honoring MDD; IP provisioning mode = IPv4
1970-1-1, 00:00:41 Critical (3) DHCP FAILED - Request sent, No response;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
1970-1-1, 00:00:56 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.0;CM-VER=3.0;
2015-10-27, 23:45:51 Notice (6) TLV-11 - unrecognized OID;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;
2015-10-27, 23:45:54 Critical (3) Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=40:5d:82:41:4c:80;CMTS-MAC=38:45:51:c3:06:f7;CM-QOS=1.1;CM-VER=3.0;

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R

Rattler

New Contributor

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5 Messages

I'm in west valley Phoenix and my internet is completely down. Called cox and they said it would be back up at 7am!!! Eastern time but that's more like than 4 hours downtime. **. 

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MichaelJ

Moderator

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1.8K Messages

Hi, please connect directly to the modem with an ethernet cord. Restart the modem and the computer, then check your internet speeds. Please let us know the results. Are there any splitters on the cable?

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MichaelJ

Moderator

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1.8K Messages

HI Rattler, we can check on the status for your area. Email us at cox.help@cox.com, or private message us on Facebook or via direct message on Twitter @COXHELP with your complete home address. Please do not post any personal information in this public forum.

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jasl

New Contributor II

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14 Messages

No splitters.

I was directly connected to my modem last night when I posted this. That was my result. If I went to speedtest.net I would get the same message, or my speeds were <0.3mbs.

It's back to normal again right now, but this issue is not resolved. This has been happening daily for the past 2 weeks. Another person was having the EXACT SAME issue. He posted a thread also. This was the thread http://forums.cox.com/forum_home/internet_forum/f/5/t/11233.aspx

Modem -> Router -> PCs/Xboxes = lag

Modem -> PC = lag

Modem -> Xbox = lag

Tested with old modem and my new modem. Tested with my old router and new router. Issue is definitely with the service.

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MichaelJ

Moderator

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1.8K Messages

Hi Jasl, we can schedule a tech to come out to investigate the issue. Please email us with your complete home address and include this link to the Forums thread:
http://forums.cox.com/forum_home/internet_forum/f/5/p/11371/43948.aspx#43948

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jasl

New Contributor II

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14 Messages

Is this going to cost me anything? I hope not, since the issue is not on my end.

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MichaelJ

Moderator

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1.8K Messages

Hi Jasl, there is no charge if the issue is with outside wiring or Cox owned equipment.
If the issue is with inside wiring, there may be a charge. We do have a coverage plan that you can add to your account if necessary:  http://bit.ly/1CdUT1R 

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jasl

New Contributor II

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14 Messages

I won't need a coverage plan because I know the issue is not with my equipment. Someone else was having the exact same issue at the same time I was having this issue. I will send the email.

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Tecknowhelp

Valued Contributor II

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2.8K Messages

jasl said:
Someone else was having the exact same issue at the same time I was having this issue

Who was this person? Someone in your neighborhood? 

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jasl

New Contributor II

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14 Messages

It was the guy from this thread

http://forums.cox.com/forum_home/internet_forum/f/5/t/11233.aspx

EXACT same issue. Was on xbox live at the same time he was. Download and upload speed dropped really low. Couldn't stay connected. Directly connected to my modem and the issue remained. Turned off modem for 1 minute. (Still directly connected) and the issue remained. I was playing with some buddies and they were not having issues, so I know its not an xbox live issue. 

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Tecknowhelp

Valued Contributor II

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2.8K Messages

Do you know him? Cox is a ISP across the entire country. I for instance, am in RI. But nevermind. Good luck solving your problem.

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