Hurricane Outages from Isaac

VERY FRUSTRATING! Cox telephone reps took weekend off and now Cox support has message not allowing anyone any access to even the touch system to see if outages are area related or house related.  POOR customer service at best.  They said when power came up, they would have Cox up.  Seems like they were just pushing blame to Entergy instead of themselves.  No action, no trucks on streets, no way to get any information about what is going on.  They are doing AT&T a huge favor as it is free advertising for them.  it is supposed to be Cox "Communications" but absolutely none for the customers.  We are forced to wait with no info.

I can certainly appreciate the frustration you must be experiencing having been without services for several days due to a storm myself not too long ago in our area.  When you call into our support the system looks up the account based on the phone number you're calling from and if it is listed as being in an outage you will be notified according which probably explains what's happening when you call in.  Rest assured technicians continue to work around the clock to get services restored for everybody.

Paritial TV service (lower # channels only) and no Internet even though others in my codo complex are getting full service. Have set, reset modem several times. Before evacuating I unplugged everything so I know it not a surge rrelated equipment problem. Can't get anyone at Cox to diagnois the problem. 

Please help!!