HDHomerun Prime missing channels

In Arizona you also need a Tuning Adapter, Did you receive one, and is it connected and has Cox Authorized the Tuning Adapter?

Look at your CableCARD and Tuning Adapter Diagnostic Screens these are the values that should be displayed:

-Cisco CableCARD Diagnostics-

CableCARD CA Screen
Status: Ready
EMMs Processed: (should not be zero, unless it was recently rebooted, if zero have Cox send the CC Entitlement/Authorization "Hits")

CableCARD/Host ID Screen
Type: One Way Authorization Received

CableCARD DAVIC Info
Status: Locked

CableCARD CP Info
Auth Status: CP Auth Received
> next page-
Refresh Status: OK
Refresh count: (needs at least a 1 or 2) these are the Manual "authorization Hits" the CSR Pairing the Card has sent.
=============================================

- Cisco Tuning Adapter Diagnostics Menu screens -

Status Summary
INITIALIZATION
Status: Ready (Ready - B'cast Only is not correct)

POST and Boot Results
BOOT STATUS
UNcfg: Ready

RF Statistics
DAVIC: Connected
Status: Locked

PowerKEY Information
Received
EMMs: (should not be zero, unless it was recently rebooted, if zero have Cox send the TA a few refresh "Hits")

SWITCHED DIGITAL VIDEO
CLIENT
Authorized: Yes
Service Gp: (value)
RF Ip Addr: (Should list an address like 10.40.32.45)
SERVER
Status: Ready

Much more information on the Tuning Adapter here:
http://www.tivocommunity.com/tivo-vb/showthread.php?t=482537

Yes a tuning adapter is installed and on. The Cox technician reviewed the install and said everything looked fine. It is using a splitter and as I mentioned before the signal is very strong. Here are the diagnostics results you've identified above, my results are in red:

CableCARD CA Screen
Status: Not Staged
EMMs Processed:  0

CableCARD/Host ID Screen
Type: One Way Authorization Received

CableCARD DAVIC Info
Status: Locked

CableCARD CP Info
Auth Status: CP Auth Received
> next page-
Refresh Status: OK
Refresh count: 2

- Cisco Tuning Adapter Diagnostics Menu screens -

Status Summary
INITIALIZATION
Status: Ready (Ready - B'cast Only is not correct)

POST and Boot Results
BOOT STATUS
UNcfg: Ready

RF Statistics
DAVIC: Connected
Status: Locked

PowerKEY Information
Received
EMMs: 0 (should not be zero, unless it was recently rebooted, if zero have Cox send the TA a few refresh "Hits")

SWITCHED DIGITAL VIDEO
CLIENT
Authorized: Yes
Service Gp: 4870
RF Ip Addr: 10.47.160.150
SERVER
Status: Unavailable

Thank you for your help!

Dave

dwmcgo said:

Yes a tuning adapter is installed and on. The Cox technician reviewed the install and said everything looked fine. It is using a splitter and as I mentioned before the signal is very strong. Here are the diagnostics results you've identified above, my results are in red:

CableCARD CA Screen
Status: Not Staged
EMMs Processed:  0

CableCARD/Host ID Screen
Type: One Way Authorization Received

CableCARD DAVIC Info
Status: Locked

CableCARD CP Info
Auth Status: CP Auth Received
> next page-
Refresh Status: OK
Refresh count: 2

- Cisco Tuning Adapter Diagnostics Menu screens -

Status Summary
INITIALIZATION
Status: Ready (Ready - B'cast Only is not correct)

POST and Boot Results
BOOT STATUS
UNcfg: Ready

RF Statistics
DAVIC: Connected
Status: Locked

PowerKEY Information
Received
EMMs: 0 (should not be zero, unless it was recently rebooted, if zero have Cox send the TA a few refresh "Hits")

SWITCHED DIGITAL VIDEO
CLIENT
Authorized: Yes
Service Gp: 4870
RF Ip Addr: 10.47.160.150
SERVER
Status: Unavailable

The two items I BOLDED are the issue.

Go to this page (login must be the primary email) and verify your CableCARD and Tuning Adapter RF MAC Addresses in the Drop-down, under TV Receivers - Select Your Hardware:
https://www.cox.com/resaccount/my-services.cox

CableCARD will be listed as
Make and Model: CSA800   (If yours is a CSA908 (PKM908), trade it in for a CSA800 (PKM800))
MAC Address:

Tuning Adapter will be listed as
Make and Model: CST1500
MAC Address: 

CableCARD
Status: Not Staged  (The Cox Headend does not recognize the CableCARD as Valid, It is not in their system properly)

SDV Server
Status: Unavailable  (the Tuning Adapter is not communicating with the SDV Server)

You do not really need the splitter, try using the Tuning Adapter's RF pass-thru, This Could be a signal issue so check the following.

From the Tuning Adapter Diagnostics what are the following x values
Status Summary
> Next Page
Tuner: x dBmV  (Should be as close to 0dBmV as possible, no less than -5 to -7dBmV)
FDC: x dBmV   (Should be as close to 0dBmV as possible, no less than -5 to -7dBmV)
RDC: xx dBmV  (Should be between 30 to 40dBmV, no greater than 50dBmV, over 55dBmV and I doubt it would work at all)

This is still using the splitter.

From the Tuning Adapter Diagnostics what are the following x values
Status Summary
> Next Page
Tuner: 7 dBmV  (Should be as close to 0dBmV as possible, no less than -5 to -7dBmV)
FDC: 5 dBmV   (Should be as close to 0dBmV as possible, no less than -5 to -7dBmV)
RDC: 37 dBmV  (Should be between 30 to 40dBmV, no greater than 50dBmV, over 55dBmV and I doubt it would work at all)

Should I change the Tuning Adapter to use the RF pass-thru now?

Those numbers are good.  No need to use the RF Pass-thru, your signal might be too Hot without the splitter.

Is it possible you have a TV filter on the incoming Coax line to block TV signals?  This could happen if you only had Internet before and added TV service.

Do you have any Cox STBs in your home?

What is the Model # of the CableCARD PKM800 or PKM908?  It might also be PKM801, 802 or 803

The PKM800 Model CableCARDs are the only ones usually properly set-up by Cox for a Retail Device, all the other Model #'s are usually paired w/ a leased STB/DVR.  Sometimes Cox may pull a CableCARD from a recycled STB and forget to re-stage the CableCARD for a Retail device.

There was a TV filter which was blocking the signals and it was removed. 

No we don't have any Cox STBs.

Cable card Model is a PKM908

dwmcgo said:

There was a TV filter which was blocking the signals and it was removed. 

No we don't have any Cox STBs.

Cable card Model is a PKM908

Have Cox bring out a STB and test to see if it works correctly.

The PKM908 Model CableCARD has been an issues for others,   Exchange it for a PKM800,  I suspect Cox is not staging the newer PKM908 CableCARDs properly or they are not compatible with a Retail device.

As for the Tuning Adapter,  I suspect it also is not properly staged and provisioned, or that Tuning Adapter is Bad.  Again I would replace it at this point.

I'm in San Diego and having a very similar problem.  I am on my 3rd cablecard, 2 tech visits and a 3rd on the way, and multiple calls to the self installation support line.  

I have a solid green light on my Tuning Adapter, my HDHomeRun lists the cable card as Activated, but validated is also none.  When I do a channel scan, I get about 124/220+ channels found.  

The latest support call noticed that the card is activated, but not paired properly.  He tried to pair it on his end, but could not.  The best he could do is recommend another tech visit to swap out the card.

I checked my local Cox Solution Store and they said they only carry the PKM908 cards.  The support line does not have any info on PKM800 cards.  

Am I pretty much SOL here in San Diego with getting the HDHomeRun Prime working?  I feel like I am so close since I get some channels, but I am missing many from the TVEssential pack, which are what my wife wants most.  Any insight or help would be greatly appreciated.  :)

No more cable bills: https://www.youtube.com/watch?v=wROUdmO-uY8

No worries.  It turns out that most of the channels in my Advanced TV package have DRM turned on in South San Diego and cannot be turned off per customer.  So that made the HDHomeRun Prime + Apple TV Channels app useless for me until DRM is added to the Channels app, which they say on their site they are working on.

I ended up returning the HDHomeRun Prime and getting a TIVO Bolt and was able to activate it with my working CableCard (3rd one from Cox) and it all works great now.

Really wished I could have gotten the HDHomeRun prime working though.  Maybe in the future, but by then maybe the landscape for cord cutters will change anyways and we won't need it any longer.