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DVR
We have the whole house DVR system. In the last two weeks we have noticed that it is starting to act up. When can go through the guide and select a program to record and it will set it to record, however if we set it as a series it accepts the series and puts in in the series manager but does not record any shows. Also, the shows that we have set to tape individually sometimes disappear from the scheduled recordings menu without being deleted by anyone and therefore won't record. We have only had cox for just over a year and this is our 2nd box. Our first one was replaced several months ago for a different dvr issue. Is there something we can do or are we going to need a 3rd box?
Allan
Moderator
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Hello mewlingcricket,
We can assist you. Please power cycle the cable box and let us know if you continue to experience this issue.
Thanks,
Allan - Cox Support Forums Moderator.
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mewlingcricket
New Contributor
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We have already tried that. We have tried unplugging the box and allowing it to sit before plugging it back in. Nothing seems to be helping. Our first box had to be replaced several months ago because it stopped working correctly. This is our 2nd box so we tried all the basic troubleshooting steps when the problems first began. Tonight for example is shows that a show is recording. The show itself shows a red dot indicating it is recording, but the show is not actually recording. Not sure why we would have 2 boxes go bad in just over a year of service. I love the cox service overall, but am very frustrated as I never had these problems when I was with Dish or Directtv before that. The same equipment would last forever. Now on cox the programmign is better....when you have a box that works and allows you to see it.
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NicholeC
Moderator
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Thank you,
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