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sphynx99

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Dreaded "Recording Error"

We have an 8240HDC DVR.  About half of our recorded shows have the dreaded "Recording Error", where none of the show has been recorded.  This started happening about a month ago.

Does anyone have any suggestions about how to solve this?  I have power cycled the DVR a few times, but it doesn't seem to help.  The DVR is pretty old, 10 years or so if I had to guess.  Is there any way to tell if the hard drive is dying?

Thanks!

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XavierB

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Hi Sphynx99

We can definitely take a look at this for you. There might be something wrong with the box. We would need to take a look at the account. Could you send us an email to cox.help@cox.com with the following information: Full address and the primary name on the account.

Thanks

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