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lorndav

Visitor

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2 Messages

Audio video not syncing on TLC channel 25 across all devices, TV, phone, computer

For a couple of days now, TLC has not been syncing audio and video it’s delayed. It’s across all devices my phone my iPad on the contour app and on my TV using a Cox box. I go to watch TLC live straight on their page. it works just fine so it’s some kind of sinking error between Cox and spectrum.

 

I tried to call tech-support and was told they would send a technician out which would be a waste of time. It’s not my equipment since it’s across every device I have and it’s working fine on TLC anyone else having issues?

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transcriptfran

Visitor

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1 Message

Yup, TLC channel is not syncing with its audio and it’s horrible. It’s not my TV either and these people don’t know how to fix it and this is what we’re paying for

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Allan

Moderator

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2.4K Messages

Hello. I recommend reaching out to @ask_spectrum or facebook.com/spectrum so we can assist you with this concern. 
-Allan

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lorndav

Visitor

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2 Messages

@Allan​ i’m reaching out here. Why can’t it be done here?

(edited)

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Allan

Moderator

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2.4K Messages

We do not request account information via open forum. Instead, we ask that you reach out to us via a private chat through our social platforms. If you prefer, you can also utilize cox.com chat feature and/or calling in. 
-Allan

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melissaezell45

Visitor

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1 Message

Yes I have been having issues with tlc on all my tvs.   Frustrating.  All other networks are fine

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Allan

Moderator

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2.4K Messages

Hello. I recommend reaching out to @ask_spectrum or facebook.com/spectrum so we can assist you with this concern. 
-Allan

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dd849

Visitor

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2 Messages

I just got off phone with customer service. After about 20 min hold time they are aware from about 2 days ago that TLC is not in sync. Said give it a couple more days. 

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JulianN

Moderator

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429 Messages

Apologies for the TV issues. I understand that can be frustrating. If there are known issues that can take a little time to resolve. If you'd like further assistance you can reach us on social media. Our X account is @Ask_Spectrum. Our Facebook account is Spectrum. Please Direct/Private message us your full name, complete address, and a copy of your post. Thank you!

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