Kris234's profile

Kris234

New Contributor

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22 Messages

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Don't get Contour!!

So if Contour was supposedly updated, why is the same old problems still occurring? Still freezes up while in the middle of watching a DVR'd program, still getting the message "service temporarily unavailable", still can't watch On Demand. Again, why am I paying full price for this subpar service?

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ChrisL

Former Moderator

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7.1K Messages

It's entirely possible the issues you're experiencing are not related to the Contour software but perhaps signal issues of some kind.  Are you seeing problems on all boxes in your home?

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Kris234

New Contributor

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22 Messages

Yes, it's on all boxes and happens daily. I'm lucky if I can watch one DVR'd program but never two. I get a message that Cox service is temporarily unavailable, try again later.

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ChrisL

Former Moderator

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7.1K Messages

I'd suggest disconnecting power to all of the boxes, ensuring all of the connections are hand tight, then powering on the host box first followed by the client boxes to see if resetting the system helps.  Do you have the DVR freezing problem when watching recorded content from the host box?

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Kris234

New Contributor

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22 Messages

I know that drill only too well. It doesn't help. It still freezes up.

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ChrisL

Former Moderator

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7.1K Messages

I see, is the DVR just freezing from client boxes or from the host box as well?

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Kris234

New Contributor

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22 Messages

The DVR freezes on all boxes. On Demand is never working either. I was supposed ot have a free movie available to me in December for going paperless and I was unable to take advantage of it because of this problem. I do not understand why Cox is not communicating with it's customers on what is going on. I know I'm not the only one experiencing these issues. I think I should be able to get my free movie - at least - since it was due to these issues.

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ChrisL

Former Moderator

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7.1K Messages

The OnDemand problem is unrelated and is a known issue technicians are working to resolve as quickly as possible.  From everything else you've described however I'd say it's probably time to arrange for a technician to come out and check everything out.

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Kris234

New Contributor

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22 Messages

That's funny! Have a Happy Day!

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vlm

New Contributor

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3 Messages

I have the same issues.  It is taking forever for OnDemand to load, and while it's "frozen" trying to load, I can't get out of it.  Sometimes it loads, other times I get the "unavailable" message.  Then I have recorded shows I'll be watching, and they will freeze and I'll get the "service temporarily unavailable" message.  I'm so tired of having to unplug and reboot the whole system to get out of a "freeze."  With these issues plus the changes I dislike in the guide, I'm looking into switching to satellite when I move next month.

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Kris234

New Contributor

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22 Messages

I rebooted everything on Friday. One of the boxes had to be rebooted again Saturday -  twice. The only reason the other didn't is because it wasn't watching any of the DVR'd programs. Same story, different day.

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StephanieA

Former Moderator

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1.9K Messages

Hi vlm,

Are you having this problem on all your TVs? 

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StephanieA

Former Moderator

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1.9K Messages

Hi Kris234,

Since your issues is on going, I suggest scheduling a technician to come out. We schedule 7 days a week in 2 hour time slots, 8-10, 10-12, 1-3, 3-5, and 5-7. Please email me with the best day and time, a link to this post, and your service address to cox.help@cox.com.

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