Digital CATV out in San Diego

Hi oat,

It appears that there is an outage currently in your area. At this time, there hasn't been an ETA reported as to when services will be restored. We've a group of technicians to restore services in your area ASAP.

ReneeG said:
Hi oat,

It appears that there is an outage currently in your area. At this time, there hasn't been an ETA reported as to when services will be restored. We've a group of technicians to restore services in your area ASAP.

Is there still an on-going issue? Two hours after the outage, I have about 20 to 25 channels displaying 'Temporarily off the Air'. Channels are both in Standard and Hi def. Box has been bounced at least twice.
Channels not available are (SD) 4,13,17,49,67,105,109,299,414,426,430,439,441 (HD) 1026,1036,1046,1057,1101,1102,1309,1448.

oat said:

ReneeG said:
Hi oat,

It appears that there is an outage currently in your area. At this time, there hasn't been an ETA reported as to when services will be restored. We've a group of technicians to restore services in your area ASAP.

Is there still an on-going issue? Two hours after the outage, I have about 20 to 25 channels displaying 'Temporarily off the Air'. Channels are both in Standard and Hi def. Box has been bounced at least twice.
Channels not available are (SD) 4,13,17,49,67,105,109,299,414,426,430,439,441 (HD) 1026,1036,1046,1057,1069,1101,1102,1309,1448.

5 hours after the outage, I still have a few channels displaying 'Temporarily off the Air'. Box was bounced again by agent but still no go. Channels are 1069,1448, 13, 17,430.

Hi oat,

If you're still experiencing issues with your video service after the outage has cleared, we may need to have a technician out to your home to resolve this issue. Please send us an email to cox.help@cox.com with the details of your account along with the best day/time and the best contact number for a service appointment.

ReneeG said:
Hi oat,

If you're still experiencing issues with your video service after the outage has cleared, we may need to have a technician out to your home to resolve this issue. Please send us an email to cox.help@cox.com with the details of your account along with the best day/time and the best contact number for a service appointment.

Thanks ReneeG, All channels were all available again around 7:30pm.