Data Usage Snafu

So, as quite a few of us have seen, you get the email below when you go over data usage. Complete with an offer to "Upgrade your service!" to better fit your needs.

Thing is, there's no upgrade path. I'm happy to pay a bit more if you make it reasonable, but stop sending the infernal offers to upgrade when you have no upgrade path. That just makes you look idioticl

So what is Cox doing about this? At the least you should edit your emails for people who are already on the highest plan they can buy from you.
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We have provided notice to you recently regarding your monthly data usage, and as a reminder your current Cox High Speed Internet package includes a data plan of 400 Gigabytes.  As of August 18, 2014, your household has used 416 Gigabytes of usage data in the current billing cycle.  

Remember that you can view your data usage by logging into your account and checking your data usage meter in Internet Tools:  
https://myaccount.cox.net/internettools/datausage/usage.cox

Based on your usage needs, your online experience would be improved by moving to a package featuring even faster download speeds and a larger data plan.  We have several Internet package options offering speed and data plans to meet a variety of needs.  To learn more about special offers for all Internet package levels and to find the one which best fits your needs, check out our current upgrade offers at:  
http://www.cox.com/chsiupgrade
Or please call us at 1-877-840-2777 for assistance in selecting the option that best fits your household's needs.