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over my data plan
I have been a long customer of Cox and for some reason after they merge with spectrum I went over my data plans and had to pay extra $60, I’d like to know why.
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HeatherS
Moderator
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Hello cdelosreyes07. The changes that occurred were in name only and would not impact your service or data usage in any way. Below you will find a link that can help understand data usage. For account-specific support, please reach out for assistance at https://www.facebook.com/spectrum or DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum.
https://www.cox.com/residential/support/how-online-activities-impact-data-usage.html
-Heather
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sherrcampbell
I am so frustrated with Cox/Spectrum. Constant outage. Telling me to go check my wires move the modem closer to my doorbell 🙄 or just flat out no service. They need to credit us back for the accumulated hours of no service each month. Paying 190 a month for unlimited data only is stupid. I am actively looking for new service. Anyone have thoughts on Starlink?
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kmacmullins
Visitor
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Yup same here. And I know I didn’t go over because I’m at work all day and I’m only home a couple of hours before I go to bed. They’re just gouging where they can.
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