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New Contributor
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Connection dropping frequently all day - somebody help!!
OK, this has been driving me insane. I'll explain a bit before I post the modem log.
Between 10AM to around 5PM the modem constantly reboot every 5-15 minutes for roughly a couple minutes then comes back up.
I talk to tech support on the phone, explain the modem log, they dont see a problem and want to send a tech out.
A tech come outs, finds nothing wrong, they want to charge me for the visit and not do anything, next day the problem happens again.
Here is the modem log.. if you guys have any input PLEASE help.. I work from home and its getting so annoying.
1st it starts with the unrecognized OID - then it goes to the no ranging response T3 errors, then it gives up attempting the ranging and goes to a T4 reboot.
Cox cant seem to help me..
Tried a new modem, new router, no router, no splitter, home run from pole right to modem. Different wall outlet... I dont know what to do anymore.
| Jan 01 1970 00:00:14 | 6-Notice | Cable Modem Reboot due to T4 timeout ;CM-MAC=a4:7a:a4:ef:ef:43;CMTS-MAC=00:19:2f:e5:a8:c6;CM-QOS=1.1;CM-VER=3.0; | |
| Sep 14 2012 16:51:50 | 3-Critical | R06.0 | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=a4:7a:a4:ef:ef:43;CMTS-MAC=00:19:2f:e5:a8:c6;CM-QOS=1.1;CM-VER=3.0; |
| Sep 14 2012 16:51:50 | 3-Critical | R03.0 | Ranging Request Retries exhausted;CM-MAC=a4:7a:a4:ef:ef:43;CMTS-MAC=00:19:2f:e5:a8:c6;CM-QOS=1.1;CM-VER=3.0; |
| Sep 14 2012 16:51:49 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=a4:7a:a4:ef:ef:43;CMTS-MAC=00:19:2f:e5:a8:c6;CM-QOS=1.1;CM-VER=3.0; |
| Sep 14 2012 16:49:58 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=a4:7a:a4:ef:ef:43;CMTS-MAC=00:19:2f:e5:a8:c6;CM-QOS=1.1;CM-VER=3.0; |
Terse
New Contributor
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Are you sharing a line with a TV?
If yes, try disconnecting the TV and not using a splitter. This is my situation and not happy with it, however internet is up atm.
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shapedfuture
New Contributor
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I don't have TV and I don't use a splitter.. its a home run right from the pole into the modem.
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ChrisL
Former Moderator
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Your modem logs have been free of errors for a few days now, are you still experiencing problems?
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