Complaint - Please READ

I was signed up for a service after moving apartments on 11/15 and had someone scheduled to come out and activate my unit. On that day my apt management screwed up and couldn't give access to the tech that had come out - 100% my apt's fault. This was on a Saturday.

On the following Monday, I called Cox back asking to have someone come out and just flip the switch and the rep states that no one is available to come out until the following Monday, the 24th. I reluctantly agreed, scheduled someone to come out 11/24 between 3pm-5pm; - nothing I can really do, right?

So now it's Monday, and no email confirmation was given so I give Cox a call back asking to see if my appointment was confirmed. The rep tells me that there were notes stating that they notified the customer of scheduled appointment on 11/24 but nothing was actually scheduled. I ask the rep to make sure that they come out today because I took a half day to be home.

I get a call back saying that their dispatch told them to "just reschedule it to next available date" without any reason or cause. 

Seems to me that they didn't feel like changing anything even though they screwed up. Unprofessional, discourteous, and uncaring of any customer service whatsoever.