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bobspur

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Check/update Motorola SPG-6782 firmware

I've been having issues with getting disconnected and the techs have been out a couple times in the last week, but I still am having the issue. One tech suggested I confirm the firmware is current. the modem was purchased in Dec 2013 and I don't recall having Cox push an update to the firmware.

How can I determine if I need Cox to push a firmware update for my Motorola SPG-6782? I tried to go to the Motorola login page (http://192.168.0.1) and it doesn't accept the default login/password listed in the user manual I downloaded from Cox.

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ChrisL

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If it's not accepting the default router login info that could indicate that it's either different for your specific model or there is a bigger problem with the device itself.  Here's a link to the most recent product info for device which might help:

http://www.arrisi.com/products/home/sbg6782-ac.asp

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bobspur

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Thank you Chris. The password had been changed in the link you sent me. I was able to determine I'm on version SBG6X82-8.4.0.0-GA-05-809-NOSH. I will need to update my firmware, correct? I can't find a definitive answer online for the current version number.

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ChrisL

Former Moderator

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7.1K Messages

I checked from this end and it doesn't appear we have any firmware updates for that device.  You won't find a definitive answer online probably as how the firmware supported/available is partially determined by what is compatible with the provider's network.  I know a few others have reported connectivity issues with that model in the past.  I don't recall if a solution was ever determined but you might be able to search the forums.  Have you tried a wired connection to see if that experiences problems as well?

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