Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Ceton infinitv6eth, cablecard, windows media center, no entitlement.
The card appears to have been paired, but I am only able to get channels 1005-1011
When I tune to any other channel media center says subscription required. if I check in the ceton diagnostic tool, its says no entitlement for the other channels.
Many calls to customer service have been made, this is the second card, performs the same as the first...
Here is the output from the diagnostic tool...
| 1 | Ceton InfiniTV Ethernet (00-80-9a-6f) found. | |
| 2 | Cisco (Scientific-Atlanta) CableCARD detected. | |
| 3 | OOB Locked | |
| 4 | CableCARD is not receiving messages yet. Please check signal connection, or replace CableCARD. |
|
| 5 | To pair your CableCARD, call your cable company and provide this information to them: CableCARD ID: 0-011-632-072-432 Host ID: 0-570-000-395-352 Serial: PKCRLFXVD MAC Address: 44:E0:8E:BA:58:4B |
|
| 6 | CableCARD has not received Validation signal. Call your cable company to verify the information is entered correctly for this CableCARD and have them resend the signal. |
|
| 7 | CP Authorization Received | |
| 8 | Channel List Received (550 Channels) | |
| 9 | Tuning Channel 1031 succeeded. | |
| 10 | CableCARD is not entitled to watch Channel number 1031. If you actually should be receiving this channel, contact your cable company and have them resend the entitlemnt signals. |
StephanieA
Former Moderator
•
I apologize for the delayed response. If you are getting a subscription message, I will need to verify the account. Please email me at Cox.Help@cox.com with a link to this post, your service address, name on the account (if different), and the Cox PIN or last four of the SSN.
0
0