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New Contributor
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Cannot receive C-SPAN on new digital channel
On Phoenix Cox cable C-SPAN moved from analog channel 2 to digital channel 124.
Message on channel 2:
"A digital receiver, CableCard, or TV with a digital tuner is required to continue viewing C_SPAN."
A channel scan on my two TVs with digital tuners came up with a blank on channel 124. I can receive channel 124 with a cable box (digital receiver).
It appears that C-SPAN on channel 124 is scrambled and cannot be receives with just a digital tuner "in the clear" which contradicts the message currently displayed on channel 2.
Can you explain what's happening here?
Thank you, Jeanie
wees41
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Contributor II
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I don't see anywhere in the message that said it was available in the clear.
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zonie
New Contributor
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"I don't see anywhere in the message that said it was available in the clear."
Yes it does. "...TV with a digital tuner..." implies reception of an unscrambled digital cable channel with a built-in digital/QAM tuner; hence, by definition, in the clear.
Talked to a Cox customer service rep today and she confirmed that channel 124 is scrambled and requires a cable box. She could not explain the misleading wording of the message.
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johnbear
New Contributor
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I'm in the same boat. My basic plan is supposed to include a whole bunch of digital channels and they're not there. Yet another example of cox charging more and offering less.
Time to complain to the regulators (it's the AZ Corp Comm I believe - www.azcc.gov)
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ColleenD
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Moderator
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zonie,
Every notification I have seen lists C-SPAN as being available with a clear QAM tuner. I'd like to reach out to your local market for more info. Please email cox.help@cox.com with your account information and issue details so I can get to the bottom of this.
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