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themoondoggie

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Cable modem

My account displays a cable modem I don't use. It won't allow me to replace it with the modem I do use.

I get message pop ups from cox telling me to upgrade my cable modem, but I already have.

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MichaelJ

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Hi themoondoggie, you actually have to call that information in to have it replace the old modem information on your account. If you haven't already spoken to a tech support rep here is the number: 1-888-269-9693 (24/7). You can also reach out to us via Twitter @coxhelp, or Facebook. But make sure you don't post that information here, or any personal information. We will also need your home address.

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