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New Contributor
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cable down
My cable has been down since friday morning. It's going on 5 days!! I have my phones on cable as well as internent .....I can't believe cox has taken this long to get it fixed. Support told me a pole was down in the 89131 area...I need some answers Asap.
ChrisL
Former Moderator
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I looked from this end however I'm not seeing the modem for Internet online or any outages currently declared. Please email us at cox.help@cox.com and we'll be happy to make arrangements to get a technician out to troubleshoot further.
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Byrdie
New Contributor
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Thanks for the reply Chris. I called support again this morning and was told the Internet was never down in my area and he didn't know why I was told that. He said the earliest he could get someone out here would be tomorrow. I am furious..I have been with cox for almost 18 years without one late payment and for 5 days they told me it was on their end...I wanted someone here immediately and was told it wasn't going to happen.....unbelievable.
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ChrisL
Former Moderator
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I'm not quite sure what happened there, I do apologize for that. Hopefully we can get this corrected for you as quickly as possible.
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