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New Contributor
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Cable Card device
I have a Hauppauge 2650 TV tuner box connected to my Windows 7 media Center computer. The tuner required a cable card and tuning adapter. When i picked up the cable card and tuning adapter at the Cox store i was told my TV package must be upgraded to advanced to receive the digital channels. I do not to pay the increase cost for all the channels in th advanced package. Prior to this change I was receiving the extended package.
Can I go back to my old package.
Tecknowhelp
Valued Contributor II
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What package do you pay for exactly? No such thing as a "extended" package. Do you mean Starter and Essential?
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AllenP
+4 more
Valued Contributor
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From Cox's all digital policy: "A Cox-provided CableCARD together with a certified compatible CableCARD retail device may be used in lieu of a mini box." I read that as any level of service that can use a minibox (starter or essential) can use a cable card. I'm not sure what the extended package is but if you were getting service direct off the cable, you should be able to use a cable card.
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Tecknowhelp
Valued Contributor II
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I think the confusion may be with the "Economy" package which you DON'T get with a mini box but you DO get with a mini card as per FCC.
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JohnM
New Contributor
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Sorry fo rmy confusion. My previous TV cable package was:
Cox TV Essential
Includes:
Cox TV Starter
Expanded Service
I also have 2 mini boxes for the Smart Tv's I have
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ColleenD
+2 more
Moderator
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JohnM,
The purpose of the Cox TV Support Forum is to allow customers to discuss technical topics related to residential Cox Cable Television services with other customers. If you need help with billing or other account specific issues, or would like to submit a channel request, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email at cox.help@cox.com.
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