Cable Box Explorer 8240HDC EXTREME ISSUES

I've had Cox cable and internet now for a little over a month and am COMPLETELY unhappy with the service I am receiving and paying for.  The internet is perfect and fast, but the cable is an entirely different story.  Almost every single hour, exactly 60 minutes, the cable is completely unwatchable.  The picture will just freeze over and over, or continue to loop the same 10-15 seconds of a show, or just black out all together.  I'll get online, order a signal reset and wait for it to boot back up, then 1 hour later it is doing the EXACT same thing.  I have called Cox, spoke with technical support, followed all instructions to the T.  I even went as far as removing the cable splitter and replacing all cables.  I agreed to a 2 year contract with you Cox, but I will NOT continue to pay for such sub par service, no matter what.  I have emailed Cox multiple times, called them multiple times, yet still no resolution.  This is hands down some of the worst customer service I have ever seen before.  If someone is paying $100 a month for services, they better be getting their money's worth!  It has gotten to the point where I would much rather watch Netflix or rent a redbox as opposed to watching this ridiculous excuse for television.  If anyone else has been having these issues, please respond and tell me if resolution was reached!  I am in San Diego, CA if that helps.