sanvan's profile

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buffering

How come when I am watching steaming video from Amazon prime on my smart TV, I keep getting buffering and pausing and then can't continue.  I am connected and have tried resetting my modem and router?

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881 Messages

Hi Sanvan,

Are you experiencing any slow speeds on other devices? Please run a speed test at https://www.cox.com/residential/internet/speed-101.html. Please let us know the results.

Thank you,