Jackie_J's profile

New Contributor

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3 Messages

Closed

Bravo app

I get an error message when trying to validate my Cox account.  I cannot even reach the sign-in. It's been this way for the past month or so!

Moderator

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1.8K Messages

Hi Jackie, what is the error message/code?

New Contributor

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3 Messages

I get this code.  I select Cox as my provider and then I receive this error.  Also, on my iphone and my Apple tv! 

Former Moderator

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980 Messages

Hi Jackie J,

We did not receive the error message that you're getting. Can you resend this information to us?

New Contributor

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3 Messages

HTTP Status 500 - Internal Error occured while trying to process the request. Transaction

ID: 37b93775-fdf2196b-94a31299-493eaa89-d3d43427-d0a failed.

Former Moderator

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980 Messages

Jackie J,

So that we can look into this on the backend, please email our team at cox.help@cox.com. Be sure to include your name, complete address, and your issue.