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New Contributor
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Billing - Security System - Completely Wrong
Has anyone else had an issue with Cox Security billing?
I paid $155 up front, which was supposed to cover my installation, key fob, glass break sensor, and 3 window/door sensors. The security team got here and assessed that I needed an additional 3 window/door sensors - I agreed with them on this and paid the extra $149 while they were here. I open up my new bill today and all of a sudden, I owe Cox over $370 dollars?? It's showing I owe for the glass break sensor (which I do NOT), the key fob sensor (which was thrown in by the sales rep), and all of the window/door sensors. NOT OKAY.
Yes, it's a Saturday night - No, the billing department isn't open - of course.
However, I am extremely frustrated!! Out of literally NO WHERE my phone bill shot up to $27, as well, which is making me even MORE upset because I do not even use the phone and only bought it as part of the "package deal". Cox, I currently have my phone, internet, and security system through you - and honestly I've recommended your security team to a LOT of people - but I'm about to contact them all and tell them it's a completely SCAM if this is not fixed within the next 24 hours. I have already paid (HESITANTLY - considering I was looking into alarm.com and other options) $155 + $149 to get this system going... and now you're charging me another $300ish?
Has ANYONE else had this problem? This is NOT OKAY!!!!
Swoosie
New Contributor
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I don't have the security system, but I do know their billing practices for everything seem to be a total scam. I am sick and tired of it. I too am looking for other services and telling everyone I know about this.
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KipK
Former Moderator
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With this particular issue, we would refer you to the Cox Home Security specialists at 1-877-404-2568.
Per the ground rules in the sticky post at the top of the forum, "The purpose of the Cox General Forum is to allow customers to discuss technical topics related to Cox products and services like Cox Tv Connect, Cox Mobile connect and other products that might not seem to fit in the other forums," and while Home Security doesn't really fit in the other forums, this is not a technical issue.
For any other billing issues we would encourage you to, per the sticky, "please reach us on Twitter at @coxhelp, visit us on Facebook, or at cox.help@cox.com," but issues with Home Security are going to be handled most efficiently by that specific team, so I'm closing this thread now.
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