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New Contributor
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Audio description on contour, Please Help!
I somehow turned on the Audio description feature, where a person comes on and describes a scene, feature for the visually impaired.
And some channels don't have sound. please help.
JonathanJ
Former Moderator
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That feature is not available on all networks please check the link for more information http://bit.ly/2eMHkSg.
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Craigcrp
New Contributor
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I want to turn it off, instructions says go to setting and select accessibility setting, there is no accessibility setting.
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JonathanJ
Former Moderator
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Do you have the new or old Contour?
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Craigcrp
New Contributor
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I don't know I got it a few months ago, it has a clock on it if that's any help.
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JonathanJ
Former Moderator
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Please email your full address and primary name on the account to cox.help@cox.com.
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Craigcrp
New Contributor
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Okay will do.
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JonathanJ
Former Moderator
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Please give us a few minutes while I review the account.
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