Skip307's profile

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abuse@cox.net

I'm getting e-mails from a "Cox Customer Safety" address, "abuse@cox.net" claiming that my computer has been exposed to the Alureon/TDSS Virus and that I need to either call a number or click on a link to fix it.

Is this warning legit? I wonder because the list of e-mail addresses includes one I haven't had in a while.

Thanks for the help!

Yours,

Skip

Valued Contributor III

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4.2K Messages

Sounds like one of the malware warnings. Whats the number it gives?

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Read more here: http://forums.cox.com/forum_home/internet_forum/f/5/t/10551.aspx

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They say they are "Cox Customer Safety" and the number is 800-753-6085

Yours,

Skip

New Contributor

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3 Messages

They say they are "Cox Customer Safety" and the number is  800-753-6085

Yours,

Skip

Valued Contributor III

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4.2K Messages

Looks legit. I would give them a call.  See here for a good webpage on troubleshooting the issue. Seems like there are some false negatives though.

Moderator

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4.3K Messages

Hi Skip,

I believe the emails you have received from abuse@cox.net are legit. The number included in the email, 800-753-6085, is indeed the number to the Cox Network Security department. Please give them a call at your earliest convenience! Let us know if you have further questions.

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