Employee Fraud and Payment without authorization

I was switching services to a different state and an employee actually charged my card for some random bundle that I did not want without even telling me about it. It seemed very shady and deceptive. I emailed abuse@cox.com and have yet to receive a response. It seems like they switched their call centers to India and everyone there is unhelpful, uncaring or trying to charge me 130 dollars for 1 Gig (which other providers are offering 70) or some other bundle that just seems deceptive. I will be canceling my service and switching to a reasonable provider if this does not get addressed to me before my next billing cycle.