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darrinsteele87

Visitor

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1 Message

Actively Trying to Lose Customers

I’m absolutely blown away by the lack of effort in keeping customers given competition. I’m paying more than twice what the competition is asking and your upload speeds are an embarrassment. I’m out 

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StephanieS

Moderator

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711 Messages

darrinsteele87 - Hi, please know that we definitely don't want to lose you as a customer! We can help! Please email us at cox.help@cox.com and include your full name and address. Thanks! 
-Steff

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curtismillerxo1

Visitor

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3 Messages

Don’t forget the 4 “planned” outages a week. Been building a case for a while now. Screenshots of locations days and times. Guess what? It’s inconsistent with their official reporting. 

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DorisM

Moderator

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168 Messages

Hi. Please email our team at cox.help@cox.com, so we can review your account and help. Thanks for choosing Cox.


-Doris

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christinesullivan136

Visitor

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1 Message

I just called about lowering my price and they just kept trying to offer me mobile service and keep the price the same. I dont need mobile. I have been a loyal customer for years but I agree they dont want to keep customers any longer. Looking at options now.

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danielstimpsonaz

Visitor

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1 Message

Any luck on getting a price reduction? 

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LatoyaJ

Moderator

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172 Messages

danielstimpsonaz, The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing, please feel free to reach us by phone or email at cox.help@cox.com. 


-LJ

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tech_man

+1 more

New Contributor III

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68 Messages

that’s all they know how to say is say email me your name and address to this email address or unplug it plug it back in. They don’t know anything

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StephanieS

Moderator

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711 Messages

tech_man - sorry to hear that you're having trouble. Our support typically goes a bit further than power cycling your equipment. If you'd like to try again, please email us at cox.help@cox.com. Thanks! 
-Steff

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davidnipper78

Visitor

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1 Message

@StephanieS​ 

 

That's funny...My service has been screwed up for two days and power cycle the modem was all the tech on the phone suggested. Even after I told him I had done that multiple times already. 

(edited)

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DorisM

Moderator

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168 Messages

Please email our team at cox.help@cox.com so we can review your account and help. Thanks for choosing Cox.


-Doris

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emaz

Visitor

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15 Messages

Worst service ever. In every possible way. Price. Downtime. Customer service that just tells you to email them and nothing ever happens. Even this crappy forum that looks like it was put together in 1998.

 

but they can get away with this because in most locations they have a monopoly. I have no alternative for high speed Internet

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DorisM

Moderator

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168 Messages

I am sorry you have had a bad experience with us. Please email my team at cox.help@cox.com, so we can review your account and help.


-Doris

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