Visitor

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2 Messages

RIDICULOUS PRICES

When are we going to see a break on your ridiculous service prices from you guys, it also looks illegal to rip people off this way, it is literally impossible to talk to you guys and when we do simply don’t give a crap about the abuse.. 

Moderator

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886 Messages

Hi Rafaga,

 

I understand wanting to save as much as possible. You can log into your account at www.cox.com to see special rates available to you, or we would be glad to help as well. You can reach us on Twitter/X at @CoxHelp, visit us on Facebook, or email us directly at cox.help@cox.com. We'd be glad to review your account and assist with any concerns.

 

Thank you.
-Nichole

Honored Contributor

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2.1K Messages

Prices go up, but there is a lot involved with ensuring the service makes to to you and back. Equipment upgrades is expensive, and replacing cables with fiber to ensure faster speeds, increased bandwidth capabilities and more reliable service is VERY expensive!

In addition, decent technical support personnel, billing people and maintaining a knowledgeable staff gets more expensive every year as well. 

I pay just under 100$ a month for unlimited phone service, local and LD, as well as 500/50 internet. I am very pleased with my service, and the price is really not out of line for what I get. 

Moderator

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142 Messages

Hi Darkatt. We're glad you're enjoying the service. We're here if assistance is ever needed. 
-Allison

(edited)