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New Contributor
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10.16 Mbps on premier?
I am currently paying for Internet Premier. As it says at the bottom of the image, that should be up to 100Mbps.
Not the 10.16Mbps I am currently getting.
I haven't had anywhere near that speed since I became a customer, and would like to find out what is wrong here.
Some help would be appreciated. Cox says it doubled its speed, so far...not in my house.
Domino
Valued Contributor III
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What modem are you using? Wireless or hard-wired?
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JPinMoore
New Contributor
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I am using the Cox provided "DSA3925" which is actually the Cisco DPQ3925 DOCSIS 3.0 Wireless system.
However, When I did this speed test, I was wired directly into the modem.
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Domino
Valued Contributor III
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Another Cisco router/modem combo nightmare. Try Arris/Motorola or Ubee.
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Health_Edge
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Valued Contributor III
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Almost seems like your modem is only on one channel. Could you post the signal levels? Should be under DOCSIS WAN on the modems 192.168.0.1 webpage. For more info see page 32-33 of manual.
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JPinMoore
New Contributor
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Health_Edge
+5 more
Valued Contributor III
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What model modem do you have and are you connecting direct to it, or through a router? If so, try bypassing it and running the test again.
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JPinMoore
New Contributor
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Connecting direct to the Cisco modem/router combo mentioned above.
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JPinMoore
New Contributor
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As of about 5 min ago... Direct connection to the cisco router/modem.
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Becky
+2 more
Moderator
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I think it's time for us to take a closer look at what's going on with your internet speed! Please email cox.help@cox.com with your name, full street address, and the Cox PIN (or last 4 digits of SSN) so we can further assist you. It would also be helpful to include your Forums name so we can reference this thread. I want you to get the speed that you pay for!
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