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KMDonlon

New Contributor III

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44 Messages

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Cox App

Modem shows resetting and will not clear, I am a fiber customer with symmetrical gig service. No docsis modem to reset. Latest app version is stuck in a cycle of unsuccessful modem resets :(

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Allan

Moderator

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2.4K Messages

@KMDonion. I recommend reinstalling the app and see if that helps. -Allan, Cox Support Forums Moderator

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KMDonlon

New Contributor III

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44 Messages

Did not help. My wife's phone's app does the same thing. The issue is within your system as it is trying to reboot a modem that does not exist, I have an ONT

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CrystalS

Former Moderator

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440 Messages

Hello KMDonlon,

You are correct. Your app will not reboot your ONT. Your ONT can not be rebooted like a modem. Your modem/router attached to the ONT can be rebooted. If you need help with your ONT or a signal issue you are experiencing. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S. Cox Support Forum Moderator

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KMDonlon

New Contributor III

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44 Messages

How do I get the app to stop showing a reboot is in progress is my primary concern? 

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BrianM

Moderator

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887 Messages

We will likely need to put a ticket in if an uninstall/reinstall of the app did not correct it. Please contact us through one of the ways listed above and include a link to this thread as well as your home address. - Brian

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KMDonlon

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