My Post Yahoo Transition Results
I have 3 Cox email addresses. Prior to the transition, I used Outlook 2022/O365 to access 1 email address and another email client called "eM Client" to access the 2nd email address. I never used Cox' webmail portal to access, send and receive my emails. I only worked on 2 of the 3 accounts last night after getting an email from both cox and yahoo saying it was time to change. I clicked the link in the received email which took me to yahoo's web email site/login. I used my cox email and existing cox password. It logged me in and then asked me to make a new password immediately without first seeing the Inbox. The new password was accepted and moved forward logging me in. Then it asked me a few "do you want personalize your environment" questions which I skipped. Then I was at my Inbox Upon first entry into the new Inbox via Yahoo, all of my emails were there. Also present were my pre-existing folders that I had created under cox' control and the emails that had been in those folders just prior to the transition. What was missing were all of my "rules" and filters. So even though my folders were there, I was going to have to redo my rules in Yahoo. Your filter rules do not migrate over. I spent time in the yahoo web portal and it seemed fine for what it was. It has a good bulk email filter built in and marking email as spam is simple and effective. Better than my experience with Cox. However I was quickly turned off by the fact that I was going to have to build out all of my rules again - I probably had over 100. Yahoo has a rules/filter maximum of 500. HERE IS WHERE IT ALL WENT WRONG. I went back into Outlook where Email Account #2 lives. All of the emails and folders were still there but the account settings had Cox' SMTP/IMAP configs. I was curious if I could still use Outlook and not Yahoo's portal. I went into the email settings and moved them over to Yahoo's. I made sure to give it the new password and used port 465 with all of the boxes checked. It connected without issue and started to sync. Then at the end of the sync ALL OF MY CUSTOM FOLDERS WERE GONE. Not only the folders, but any emails that were in those folders were gone too. The only emails left were those that happen to be sitting in the "Inbox" main directory but not anything that was in a subfolder under InBox. Even more interesting is the fact that all of my Rules/Filters in Outlook are still present. So as it downloads more email, I get Outlook errors regarding the fact that there is no longer a folder to move an email too that matches the rule it finds. So your rules in Outlook remain but after syncing the folders disappear, even though they had made the initial migration when you opened your InBox in Yahoo. GOOD NEWS THOUGH..... After crying at Oulook that no longer had my folders and emails, I logged back into Yahoo via the webportal. EVERYTHING IS THERE! My custom folders, the emails in them, everything. So it looks like for those of you in a similar spot, in Outlook after the sync, you will need to recreate your customer folders using the exact spelling and capitalization that you had before so that the filter rules can apply correctly. It is going to take a chunk of your day per email address to bring yourself back to a functional state. Everything I did was at a desktop computer with multiple monitors and space to manipulate lots of windows. Do not do this on a cell phone or tablet. I do not have any insight on the Yahoo app and have no plans to use that. Thunderbird and other email clients may produce a different result and experience for some of you. Best Wishes to you all during this transition time.
I hate Yahoo
I really miss the old Cox email Here's why: 1) they bombard you with ads and to get rid of them you have to pay $60/year 2) All support requires payment - I did find a way around it by starting a chat and eventually it said it would have someone contact me - but I shouldn't have to do this 3) You can only block 500 domains and 1000 emails - no filters any more so you can't block by subject. What they define as filters are different 4) The trash is emptied automatically after 7 days 5) It doesn't show the number of emails next to Spam - you have to click on it 6) You can't sort the trash Cox didn't bother telling you how to get emails for non internet like Outlook, or even tell you you needed to do anything. I had to go out to OEClassic which is what I use to find out how to do this. The only thing I do like is that I can use bold, italics, colors, etc in sending emails.
Internet Outage
My internet has been down since last Thursday, 4/18/24. Can’t get any real response for why and estimated date of repair. All I get every morning is the following text: UPDATE: We're sorry this complex network issue is taking longer than expected to resolve. Rest assured, a dedicated team is actively working to restore consistent service. We apologize again for the inconvenience and will continue to provide daily text updates. Anybody have any answers or knowledge of what’s going on?cox transition to yahoo is a cluster
I have spent 4 days attempting to get this transition to work. NO one at cox complete care knows apple mail or iPhone. Royally messed up both my phone and desktop. I have been a cox customer for 30 years and am finished with this horrible customer service. This transition is NOT rocket science. IT SHOULD BE SEAMLESS. Cox is worthless on all levels. I am done with this company.Setting up Cox email to run on Android Email App
I successfully setup Outlook to receive Cox email (through Yahoo) using the instructions I found in another forum. I also wanted to be able to continue using the Android App on my phone to receive Cox email and not have to use the Yahoo mail app, as it is full of Ads. The Android App didn't work anymore after the Cox email transition to Yahoo. I followed the same instructions as I did for Outlook: I got a temp password from Yahoo. I deleted my account in the Android App and started over. I used the temp password. Used the 993 and 465 ports. It didn't work. Does anyone have a suggestion?
Already have a Yahoo e-mail and my cox e-mail is the recovery e-mail
When I try to set up my e-mail on Yahoo using my cox e-mail, it sends me the verificaion e-mail to the Cox addresss, but then when I try to log in to my Cox e-mail on Yahoo, it says that that account already exists and then logs me back into my Yahoo e-mail. How do I get out of this endless loop so i can complete the transition?
Speed issues in Wichita
On April 17, 2024, an unexpected change occurred in my area, resulting in a significant decrease in my internet speed. I noticed a substantial drop of 400 Mbps, and the issue has persisted since then. It is worth noting that a service upgrade was scheduled for that day, but instead of improving the connection, it seems to have caused this problem. To investigate the issue, I conducted speed tests at various times throughout the day (9 AM, 11 AM, 3 PM, 5 PM, 10 PM, 1 AM, and 3 AM), and the results indicate that this is not a congestion-related problem. Additionally, I have observed a noticeable increase in line noise through my traffic monitor, which shows a highly erratic graph. This disturbance further contributes to the degraded performance of my internet connection. The situation worsens when connecting to Oklahoma City, OK, using Ookla's speed test, confirming that the issue is not isolated to local network conditions. Despite Cox recently introducing a 2 GIG internet plan, which I was seriously contemplating upgrading to, this sudden decrease in speed and connection stability has given me reason to pause and reconsider my decision.
Throttling or blocking of Cloudflare
I use Cloudlfare to provide public routing to my personally hosted storage that is in my home. I use this service to provide SSL cert as well as routing in case my public IP address changes. I have a reverse proxy setup inside my home network that based on the subdomain takes me to the service inside my network for the request. Currently if I access my registered domain (mysubdomain.mydomain.net) I get a 522: connection timeout from cloudflare to my network, but if I access my public IP address directly (xx.xxx.xxx.xxx) I can successfully get to my reverse proxy server, so it seems that Cox is blocking the access from cloudflare to my reverse proxy. Is there any way to have them remove this block?
Modem allows wired connection but not wireless?
I just recently got a panoramic wifi gateway from Cox and when I initially set it up I had no issues; however, late last night my modem suddenly disappeared from all of my devices and I could not reestablish connection. It wouldn’t even show up as an option on the list of wireless connections. My xbox is connected via ethernet cable and works fine, but nothing else can connect. I’ve already troubleshooted, reset, unplugged and plugged everything back in, and even had an online agent troubleshoot it. Nothing works
Internet Issue Years Later Still Happening
I have had cox's highest internet plan for as long as I can remember. I have had countless techs in my home including multiple maintenance escalation tickets called out for my issues. Still nothing changes. Every time I call to discuss the same issue, I get the same answers and have to fight to get escalated to a higher tier support so that someone understands what I am experiencing. I now chart all of my packet loss and am building a portfolio to seek legal action. I had the gigablast package which ran me $120.00 per month and can only use the internet efficiently approximately 35% of the time. As I am writing this post I have been incurring packet loss and disconnections for the past 3 hours. If a high tier cox tech would like to look into my account and see how many techs and issues I have had at my address, please do. I am going to keep posting all of my data graphs and information on the forums as calling and trying to get this settled is not working. All I can say is this has been an issue for years in my location and if I had the opportunity to switch providers, I would have left cox a long time ago. Please help! Feels like the traffic in my area is too much for our node and needs to be upgraded.Gigablast speed keeps dropping to 25-30MB`
Hello - about 6-8 months ago I signed up for Gigablast. It worked great. My speed wasn't ever close to a gigabyte, typically between 200-400mb. In the past week it keeps dropping to 20-40mb. If I reboot my modem it goes back to 200-400mb, for a very short while, then drops back down to 20-40mb. I don’t know what to do. I have an Arris SB8200 and a TP-Link Deco AXE-5300. Both are less than six months old. HELP PLEASE???Cox has disappointed me yet again.
This is a repeat from previous discussions. First, one of my email accounts was unavailable after numerous attempts as COX FORCED me to move to YAHOO - there was NO option and NO option to delete my email account. I followed COX's instructions to "Reactivate" and as usual they are invalid as there was NO such option. When I moved to YAHOO (no option), It would not even let me relabel it to something more meaningful. When I went the web version to see my mailbox - I get the "run around". I am done working with inept people that only want more money and provide less services. In addition to removing my email account, it deleted all notes attached to that account. Forcing me to re-invent. My suggestion to all COX users is just find another host for all your services. As a cox client for over 36 years - I AM DONE!!! Jim Mac Isaac macjj@cox,net
Bounce-back notification on deleted email account?
I did not choose to accept the forced transfer to Yahoo mail. Instead, after receiving the surprise email from Yahoo one morning & being locked out of the webmail interface, I utilized Outlook to download my emails from the POP server and did my best to delete the account. I say did my best because once you're locked out of webmail, the hotlink to "Delete email" under your email address on the Manage Users windows isn't there. But support assures me it's deleted. So my question is, why do I not receive a bounce-back notification (aka failed delivery message) when emailing that address from another account? Useful answers, not just links to this page, much appreciated. Thanks in advance! Cox Cable & Internet CustomerCox website won't display my bill
Has anyone had this problem? When I log into the Cox website and navigate to Billing, I can't display my bill for April. I get the message "We're unable to display your PDF statement at this time. Please try again or chat with us for quick support." Same thing for my March bill. But February displays JUST FINE. And other earlier months as well. It's not a connection problem: the rest of the site seems to work. It's not that I don't know were to find the page, because I can display older bills. But the current month and the one before give me errors when I try to select them. Has anyone else had this problem?Planned outage…scam?
I received a door hanger and email regarding a planned outage next week. Called CS and they said they didn't see any emails on that so ignore it. They've been diffing in the neighborhood and installing cable for several weeks. I work from home and need to know if this is a scam or not.Another Yahoo Question (not recognized)
I have been procrastinating with the whole transition but finally remembered to do it today. One problem, I followed the instructions from Cox but Yahoo doesn't recognize my email. Tried it on my phone and now on my laptop and am coming up with nothing. If I'm being honest it could just be I'm dumb and not good at this kinda thing but at this point I'm stuck. Anyone had this same issue or know how to resolve? Or did I just miss the window for a normal transition?Missing Archive Emails.
My Cox email archive folder shows 0 messages. Ironically, I just saved an email from U.S. Passport Office to the archive yesterday. Now, I have no access to the email. 04/18/2024 Puff it's gone. Years of important saved emails in the email archive folder... vanished. What can anyone do?Email transition from Cox
After receiving the Yahoo email and without accepting their terms & conditions, may I still download & remove my data from the Cox pop server via an email client like Outlook? If so, can you please confirm the following is still correct? When using these, I'm getting a time out error. Thanks!Worst wifi
I’ve had techs come out and tell me I have good signal but I do not. All my videos buffer and if you want to game you can go ahead and forget that because it will not load. I paid $90 for 500 mpbs so I should have no issue with my wifi. I’ve gotten a new modem and that did not help either. This has became extremely inconvenient for me and I would not recommend this wifi to anyone. Now I have to wait almost a week to get my new equipment delivered to get new wifi. Has anyone else had this experience with them?Yahoo taking Cox Mail
Should Cox be responsible to it's customers, to see that YAHOO is doing a decent job of taking over the Cox Accounts and ensuring that their system is working? I converted account # 1 over, and am NOW seeing this error - Unable to send or receive messages for the Cox (doug1680) account. Header download for the 'Software Licenses' folder did not complete. Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system. Server: 'imap.mail.yahoo.com' Windows Live Mail Error ID: 0x800CCC0F Protocol: IMAP Port: 993 Secure(SSL): Yes Well - AND - I don't think I am running low on memory, NOR do I think my DISK is low on space. This is a problem specifically on Yahoo, and someone should be responsible to Cox Customers to see that this transition works properly.
No Service
This is my second day of having no internet access. I'm stunned that Cox finds it acceptable to refuse to even speak with customers calling about it. Their message said they don't have any idea as to when service will be restored. My concern is that if Cox doesn't have a clue as to the nature of the problem or any timeline for its fix, who does? This truly doesn't seem like a good way to run a circus! Can anyone give me a clue as to how to interface with Cox and get at least answers, if not problem resolution?Blinking orange/white
I’ve been having issues with my wifi for the past 3 days. It went from spotty to nonexistent. The light on the router keeps flashing, switching from flashing orange for a few minutes to flashing a white/green color for a few minutes and so on. I’ve tried resetting it, unplugging it and replugging it, and it just keeps doing it. How do I fix it?Cox Email Transitioned, Cell Phone Questions
I successfully moved my email over to Yahoo. When I open Yahoo on my Google Pixel cell and click the Inbox, I receive email. However, I do not see a Compose or Contacts Button or any Folders. I have to do all that work on my PC laptop. Do I need a special app for cell or am I missing something?CNN error message
I like to watch CNN online and had been doing so for a long time with no issues. Suddenly, starting a few weeks ago, the following issue has been occurring: as the video is playing, a message will be displayed on the screen that says "The sub-error code and message will contain additional information about the underlying cause for this error. The result of one or more tracking beacons was unsuccessful". The video and audio continue to play, but controls are disabled, specifically, the mute / volume control, pause, rewind and fast forward. Is there a solution to this problem?Canceling internet
I’m thinking about canceling my internet service. I talked to customer support to see what i would have to return if i canceled. They said i would have to return everything, including the outside cable they installed connecting to the telephone wires (not sure what to call them) to the inside of my house to the router. A cox electrician installed that wire. I’m not touching it. But they said I’m supposed to return it. And they aren’t saying if they will send someone to disconnect it. What have you guys returned if you canceled the internet services?Subpar Performance - Connection Status Question
Good Afternoon, I have Unlimited Gigablast and for the most part I don't have much to complain about, but there are times that I notice.. I want to call it latency but that is not quite right. I'm starting to wonder if the wiring in my house or from the pole to my house is degraded, but maybe everything is fine. My question lies in the following images. Are these signal strengths & Corrected and Uncorrectable numbers reasonable for a standard cable connection? These numbers are from a 9d17h uptime on the cable modem. In High Regard, JasonCox email to yahoo email
I recently attempted the conversion of cox mail to yahoo mail. I use Outlook on my laptop and the Mail app on my iphone. After I changed the settings to incomingimap.mail.yahoo.com and outgoing smtp.mail.yahoo.com- I opened Outlook and I only had the basic folders and emails (Inbox, drafts, sent....) - all of my created folders were gone. I am able to receive and send from Outlook. On my iphone I have all my folders but was unable to receive email until I added Yahoo to the account. but I can't send from my Iphone - I get the following error message "Cannot Send Mail" The user name or password "user@smtp.cox.net" is incorrect. I can't find where the smtp.cox.net still exists. Any help would be appreciated.
DOCSIS 3.1 not showing up with new SB8200
So.... Everything was working fine on a Arris CM8200A DOCSYS 3.1. All good. Then I had connectivity issues, which started with Cox telling me it was an issue on my end and I should upgrade service (more money). The issue ended up turning into outages over the next two days. Still could not connect. One service no show and then the second service call. The second service call was quite good. Checked and replaces something at the curb, replaced some cables, a bunch of ends, a couple splitters, checked signal all over the place and said it was spot on. When all was said and done, my modem was dead. So I ran to the store and got a SB8200 DOCSIS 3.1. Hooked it up, got it registered. It's working, I have internet, but no DOCSIS 3.1. I did find this article: Not receiving DOCSIS 3.1 | Cox Community, although not much help Been on that stupid Cox App, that keeps dropping chats, for hours a day over a few days. It should not be this hard or take this long. I was told twice (once by CAG) to call the manufacturer because Arris needs to address/configure something and the problem is with the modem. I have called a number of times. Arris states that there is nothing to configure in the modem and it is dependent on the signal from the ISP. If it is getting a signal, then it is working. This makes sense to me. I did reset the modem twice with that little switch. Cox has reset it at their end. Cox tells me they have re-provisioned the modem like it was a new one again. No improvement. I know we have had historic problems with service. On neighbor says he is running an old DOCSIS 2.0 (so he says) and his wife complains that it drops her VPN quite often, and I have another neighbor that is similar to ours, it drops about once or twice a week, usually on the same day. Sometimes cable tv gets pixelated but when reported, apparently that is the signal Cox received. From all this I feel like I know where the problem lies, but Cox keeps pointing me in other directions. Any ideas on how to get my DOCSIS 3.1 working correctly? Please let me know.What's happening to my incoming email?
Since January, Cox has been warning me of the switchover to Yahoo. I finally received notice that my account was ready to switch on Apr. 7. I tried to follow the instructions but when I seemed to have done everything they required, I got a message to the effect that the system was unavailable and I should try again later. But I had a plane to catch, so I couldn't try again later. Furthermore, I am out of the country for most of this month. Nonetheless, I notice that I am not receiving messages sent to my Cox account, even though I never successfully completed the switchover process. I understood that nothing would change to our Cox accounts until we had succeeded in switching over. But obviously, something has changed. What's happening to my incoming messages?Email transition to Yahoo
I have tried to use Outlook and the POP and SMTP are pop.mail.yahoo.com and smtp.mail.yahoo.com, respectively. I have used the appropriate SSL/TLS settings, user name, and password. I know that I have the correct password as I have logged into the URL several times. I have literally done this 100's of times over my 30+ years in IT. Each time I try to complete the setup and login I get an error about the settings. I called Yahoo and was waiting on the phone for 30 minutes and 15 seconds with NO reply. I called Cox and was told that if I don't buy customer care that I need to call Yahoo. I currently spend in excess of $3,200 per year and since this last "upgrade", have not had any consistent service from Cox. I've had my coax replaced, my splitter, the coax connections, and have had the interior and exterior tested for connectivity. Still having pixelation on the TV and Internet outages. I have my 3rd appointment setup for tomorrow. Why am I paying over $3,000 per year for essentially NOTHING for the past week and 1/2? Has anyone had similar issues with the transition to Yahoo mail and the Outlook POP/SMTP settings? Thank you.Can I choose transition start date?
Is it possible to choose or delay the individual Cox/Yahoo transition conversion date? Due to out of country travel plans over next month, it is impossible to deal with all the steps necessary for a successful transition. The easiest would seem to allow a Cox customer to postpone for a month etc. Or consider asking customer to accept or defer in an email when it gets close. It's impossible for me to believe all of the "stories" posted here can be resolved if traveling in Europe or Spain, etc. Do we get toll-free telephone customer/tech support from all over the world to resolve issues? PLEASE help!
Internet
Cox Communications Internet Discussions8,168 Posts
