Cox Hot Spot running off my modem
Cox is using my Cox rented modem/router as a hot spot for anyone who parks by my house. I went to Privacy Preferences and Disabled Hotspot but it still shows up. It is an unprotected network using my subscription, my electricity to run their "free" spots. I now have a homeless man living his car in front of my house - I think because of this wifi (he is on the phone all the time). He comes in his car at 8pm and leaves at 9am. I called Cox and they said all their boxes have this. They told me to just turn it off when he is around. So I pay and get no service from 8pm onwards. The only solution is to buy your own router which i will do. Or better yet, switch to another service which i guess in my area will be Frontier. This in my opinion, is unsafe for the public and is basically making me pay for services to other people - theft. Cox is the worst I am writing this here to warn other people. Also Cox told me that is the only way to lodge a complaint.
Email transition forced upon us, is subjecting me to uninvited ads on the Yahoo mail app!
This email transition has opened the door for ads from Yahoo. The only way to stop them is to subscribe to Yahoo +, that has an additional cost. After being a customer for more than 20 years, I'll be looking at other options for internet providers.
Not getting all email
I was able to set up the Yahoo account. But while I am getting some emails, I am definitely not getting all emails. I checked and they are not in the spam folder or trash folder, and I have no filters or blocked address on Yahoo that could be causing the problem. In other words, while Yahoo is getting some of the emails sent to myadress@cox.net not all of them are getting to Yahoo. I definitely know that these emails were sent and the people sending them had my correct email address, but they are not all getting through to Yahoo for some reason. For example I got the email sent to me to complete my registration to this forum others have not even got to Yahoo and are not there in my Inbox, Trash, or Spam folder. I was wondering if anyone else has had the same problem?error message "there was a problem connecting to pop.mail.yahoo.com".
I'm trying to add my new Yahoo email account to my Gmail email account and I keep getting this error: "there was a problem connecting to pop.mail.yahoo.com". I've checked my cox email address and my Yahoo password and scanned a number of online documents but I cannot find a solution. Any help would be appreciatedCox email transition - has anyone completed the transition to Yahoo
Has anyone completed the email transition to Yahoo? It would be appreciated if any Cox customer would answer this question. I have been trying to get some information about when; and all I receive from Cox is we don’t know. In my opinion this response is unbelievable - a significant customer service change and the company’s help response team can’t provide an answer is unbelievable - implies a lack of transparency or worst. So that’s why I am calling out to any Cox customer and provide some feedback about the “actual” transition. I and many of us have received the preliminary emails about the future. Has anyone's completed the transition?
Address exclusive promotion. Need help.
Got an ad from cox for 1gig fiber internet including unlimited data and panoramic WiFi for $50 a month for 24 months when you have cox mobile. Cox system won’t pull up the special price and 4 cox reps I talked to don’t help me at all because the system won’t show that price how the heck do I get some real help and get the promotion applied. Is there a special department these employees don’t know about or something how can they not have knowledge to help me I sent them pictures still no help. Anyone know who to talk to?
I'm not getting all of my email since Yahoo switch....does anyone think it will get better?
I have been randomly not receiving email since the switch to Yahoo(I access email direct through a browser). Some email comes through....some(even email I bcc myself on from a gmail account) don't. There is no issue with blocked addresses, or any other setting....verified by Yahoo tech support. Consulted with Yahoo support and they say it's not their issue. Do any of you tech savy people think this situation will get better? I started switching some of my email accounts to gmail....the most important business ones. But what a pain this is.
Could it get any worse?
First off, Cox is not my friend in the digital age or any other time. The slogan, which they undoubtably paid a fortune for, doesn’t mean jack when everything they do to their customers screams the opposite. Just days after the Cox-Yahoo! email disaster our internet has been down for the last 20 hours. Absolutely put the skids on an important project I can’t do anywhere else as all critical files are on my desktop system. My email is still not working right, of course, with about half of my emails not coming through. I know that many of you are just as angry and frustrated as I am. However, please don’t take this out on Cox rank-and-file employees. They are not the ones making these terrible decisions, it is management in Atlanta. That is where the C-level jackasses dwell, insulated from the fallout of their indefensible business practices. A perfect example is pawning us off to Yahoo! then washing their hands of the immense problems we continue to deal with as a result. Pleas be courteous and civil to the Cox rank/and-file. It Is not their fault. I’m sure many of them have the same level of contempt for Cox as we do.Turning off Two-Step Verification
Due to a weird set of circumstances I had to go to the local Cox store to regain access to my account online and, of course, my email. This was a lot of trouble and took quite some time but I eventually got everything back. Everything is essentially back to what it was... except for one thing: I would now get a prompt telling me to check my email for a code that I have to enter to complete the online log-in. This may be safer but I didn't have to do this before, and I really don't want the feature at this time. I got hold of a tech over the phone and explained the problem The tech then did something which turned off the Two-Step process for the main browser I use on my desktop computer to access my Cox account. The problem is that this apparently works on only one browser I use (in this case, Chrome). Other browsers, if I try to log in to my Cox account, still cause the Two-Step process to take place. What I'd like to know is how to turn the Two-Step off for at least one other browser. I haven't the faintest idea how the tech did this but she seemed to indicate I could do it myself. Any relevant information would be appreciated. Thanks.Cannot Send Mail
What happened to the instructions that were supposed to arrive once the transition to Yahoo happened? I can send emails from Windows 10 desktop using the Cox webmail address: https://www.cox.com/content/dam/cox/okta/mail.html However I can't send email using the Mail app on my iPhone or iPad. I get this message: "Cannot Send Mail. The connection to the outgoing server "smtp.cox.net" failed. Additional outgoing Mail Servers can be configured for Mail accounts in Settings > Mail > Accounts>" How can I determine if I am in "transition" or some other problem?
Yahoo Email Transition Issue #2 (POP & IMAP?)
BIG Issue #2 with Yahoo Migration... There may be a solution to this but I have yet for get any of my attempts to work and I don't want to have to pay for something I've been doing for decades. I use a Mail client which allows me list all my accounts in one place. I use this approach on ALL my devices (CPU, mobile, tablet). I have yet to get any perturbation of IMAP or POP mail clients/settings to work. Has anyone discovered a mail client that allows you to POP or IMAP to your .cox email addresses through any of Yahoo's servers? Should have (and perhaps it is but I don't know it) been something Cox addressed B4 dumping all their email customers without providing workable solutions. Loyal Cox customer for over 30 years; very disgruntled - but it is the only high-speed option in my 30 YO neighborhood. Please some other ISP - rescue us!Gmail POP-ing cox.net worked, now with yahoo hosting it doesn't
I posted to another message that was marked "SOLVED". Not sure what it was marked solved as I see people are having issues. I use gmail and before this transition used POP to pull my cox.net email into my gmail. My cox.net account has been transferred to Yahoo. I logged into Yahoo's webmail using Cox.net and see current email there. The POP settings for Yahoo are not working. here are the settings and error message. This stuff is not rocket science. This is most likely poor planning and no testing. I knew I should have gotten away from cox.net email a loooonnng time agoSuccessful COX to Yahoo email transition with Thunderbird
Before you start the transition, it is useful to have a separate email from another provider for testing purposes since once you start the process there is no going back and nothing will be working for a awhile. When I got the ready to go email from coxI assumed it would be days before the service would stop. My cox accounts stopped working the next day, so get on with it already. On my PC I had Thunderbird as my POP email client and wanted to keep this. I like having my emails stored locally where they can easily be backed up. I initiated the email account transition on the yahoo mail page by entering the existing cox email address, password andgenerating a new yahoo password. The birthday you enter can be anything but it can't be changed later. Write everything down. This created a new yahoo email account with the old cox address. I was able to use the Yahoo webmail interface to access the new account, and immediately received emails from yahoo. I tested sending and receiving with my 3rd party email, and after some delay these initial emails went through also.I was able to edit my default first name, last name and preferred name on the yahoo account personal info page. So much for webmail. To get Thunderbird working I was able change my existing POP and SMTP server settings without deleting or creating a new account: pop.cox.net -> pop.mail.yahoo.com , (SSL/TLS and port 995 unchanged) smtp.cox.net -> smtp.mail.yahoo.com, (SSL/TLS and port 465 unchanged) In these same tbird dialogs, my old cox username had not included the '@cox.net', so I added that (two places). My existing password authentication setting didn't work when using the new yahoo password, so I changed both pop and smtp authentication to OAuth2. Once I did the yahoo password dialog popped up and I completed the login and connected with the yahoo servers. Still some things to tailor but basic email with tbird is working.Successful Email transition to Yahoo: using Thunderbird on Windows
After spending a good deal of time and effort trying to make Thunderbird get along with Yahoo, I finally figured it out. If you are reading this, you have probably already called Cox only to find out that they have washed their hands of the whole email thing and will only refer you to a phone number for Yahoo. And of course Yahoo is not set up to handle this, so you will wait in the phone queue for half of forever only to find out that they don't know how to set it up either. So in the hope that my experience may help some other poor slob, I present the below instructions, and I hope it helps. I am using the Thunderbird program to access emails on a Windows computer, however I suspect the settings will be the same for anyone using Thunderbird. First, to transfer the emails to Yahoo and establish a webmail account, follow the directions provided by Cox as regurgitated here: "Visit mail.yahoo.com/login and enter your complete cox.net email address, including the Cox.net suffix, as your username. Then enter your current Cox password, and accept the Yahoo Mail Terms of Service. Upon signing in, you’ll set up a new password for your new Yahoo account." Now log out of the Yahoo webmail and open Thunderbird. I have my email accounts and corresponding folders located in a column on the left of the page. Yours may be set up differently, but mine is the default and I will base detailed instructions on that. Go to the left column and click on the line that shows your complete cox email address. If you have multiple addresses, you will need to perform the following instructions for each of them. Now look to the top right of the new page and click on "account settings". At the bottom of the settings page is the line "Outgoing Server (SMTP)", and at the far right of that line is a box that says "Edit SMTP server"; click on it. A pop-up window will open, adjust the settings as shown below: Description: COX Server Name: smtp.mail.yahoo.com Port: 465 Connection Security: SSL/TLS Authentication method: OAuth2 User Name: your user name, duh click OK Now go back to the left hand column and click on "Server Settings". On this page the settings will be as follows: Server Name: imap.mail.yahoo.com Port: 993 Connection Security: SSL/TLS Authentication Method: OAuth2 Now close Thunderbird and reopen it. You will now be asked for a password for each of your email addresses. Use the new password that you used to set up the Yahoo webmail. Congratulations you have mail! If you want to use POP instead of IMAP I suggest you first set it up with IMAP and then go back and change the setting after you know it is working.Problems with Email on Yahoo
I managed to complete the conversion to Yahoo (simple login and setting new password). Eventually I got it on my iPhone (had to add as a new account rather than change settings from cox.net servers). Then I got it to work for Thunderbird (missing clue in instructions was to use OAuth2). And I have used both the Yahoo email app for iPhone, and the web interface on my desktop. A few test emails from one account (I have 3) to the others, and it's looking pretty good. Then, I sent from gmail. Sometimes it never arrives, sometimes it goes to the Inbox, and sometimes it goes to Junk (iPhone mail) or Spam (Yahoo app) but nowhere on Thunderbird. A friend sent 2 emails from gmail, 1 to just 1 of my "new" cox.net accounts and it went to junk/spam. He sent the 2nd to all 3 "new" cox.net accounts it was fine. I had an important email sent to me (with a time limit, from the government!) this afternoon and it never showed up. Ideas? I looked for any filters, but gmail? ftb.ca.gov? Yahoo seems to want $5/month if you want to talk to them. Not happy at this point and may start the painful transition to gmail or other service. Or am I missing something?Serious Issue With Yahoo Mail
There is a serious problem with Yahoo mail. While I was bale to set up the Yahoo account I noticed that I was not getting all my emails and the "lost" emails were not in my Inbox, Trash or Spam folder and I did not have any filters and blocked addresses that could cause the problem. And, it seems there is at least one other person with the same issue. So I called Yahoo tech support and after much discussion and higher ups getting involved here is what I was told: I was told to contact the companies, or people, that I was not receiving the emails from and ask them to update their security settings and that there is nothing that Yahoo can do at its end as they won't accept emails from sources that don't meet Yahoo's security needs. I was told by the tech support person that it was my responsibility to get the problem solved not Yahoo's.Udate on 'not getting all my mail'
I have really appreciated the comments and info above from users. I wrote a message about 10 days ago about receiving very little mail and no sent mail in the new Yahoo account. I think now, after review, that since I was using Thunderbird as a front end and using a POP server, the ‘missing’ mail and sent mail was obviously in the TBird account on my computer. Which I was worried that it would just be a static, frozen data file. Using the info I wrote down about the servers POP and smtp before the merger I wondered if I could merge the Cox-Yahoo new info into the existing account. (Rather than having TBird create a NEW second account for Cox-Yahoo). I opened my existing TBird account and went into the account settings and put in the POP and SMTP info for Yahoo. I had a few challenges since at first there was no OAuth2 in the choices in the drop down list. After a little fiddling around and some restarts of TBird and one trip to Yahoo, suddenly that choice appeared in the list and I was done and it works fine. So I wind up with all my mail and all my sent mail from before and all the new data from the Cox-Yahoo account in my 'new' original TBird account, my objective. My idea of modifying the existing TBird account was reinforced by several of the messages above, and thank you for that added info.Gobsmacked at the Unlimited Lie.. It's not even hidden
Since the ACP is ending prices have gone up significantly and now the word unlimited is in the top line of every internet plan that Cox sells but if you scroll to the bottom of that offer you will find a data cap and an insane amount of overage charges if you go over 1.28 terabytes this is just it's sad. I guess, in this age of misinformation it's okay to say oh "it's unlimited" and when you read the last line on the contract data cap is Applied at 1.28 TB Oh well, we're going back to the practice of keeping the poor people poor, making them pay more, make them get less and make him think they've got it made by the lies on the label. Only to find out when the bill comes that they have made a horrible mistake and they have been grifted by their internet service provider.
Arris SB8200 Questions
Today I upgraded to the Arris SB8200 modem and when I have the coax cable plugged into the modem I cannot access the web gui using the standard http://192.168.100.1/. Also I noticed that all my lights are green and none are blue for bonded channel. How long does it take for the channels to bond and why can I not access the gui when connected to the coax network?SERVICE INTERRUPTION
There has been "maintenence" in my area for exactly 14 days now so we can't use our wifi. I work from home half the time and while I understand these things have to happen, I have NEVER had an outage for 2 weeks with absolutely no answers or anything to go off of. The store doesn't know what's going on and support says they have no information on this. I NEED more than that. I think we all deserve an answer.
E-mail Transition Failure
Since my e-mail has transitioned to Yahoo, I am losing e-mails. E-mails that I have been getting forever are no longer getting delivered, or very sporadic. See below for examples of e-mail concerns. E-mails from Amazon when placing orders; sometimes they get to me, but most of the time not being delivered E-mails from Generac when the generator operates; same as above for Amazon E-mails from friends; one friend sent me an e-mail 5 times before it was ever delivered I try to call Yahoo and all I get is a recording saying there is an extremely long wait an to try calling at a different time. It does let you hang on, but I final gave up after 2 hours. This is totally ridiculous.Only IPv4 after modem upgrade (IPv6)
Hello, Today I upgrade my modem from a Cisco DPC3010 to an Arris S33. I had to chat with Cox support to register the new modem. After they registered the modem, Internet started working only for IPv6 addresses. IPv4 addresses were not routed to the Internet. The customer support representative only recommended to clear the cookies, and did not know what else to do apart from sending a technician. I could not wait for a technician to come, so I asked them to re-register the old modem. With the old modem it was again working in both IPv4 and IPv6. Any recommendation about how to fix this? Try again? Thanks, LudovicoWhat is with all the downtime lately?
What is the deal with the constant downtime we are seeing? Almost every day now, sometimes multiple times a day (I think the other day there were 3 planned downtime events). I only know they are planned because when I call into Cox, the automated message informs me of planned upgrades in my area currently going on. The frustration with this is that it also occurs at times during the day when I am working remotely. I also receive no notification at all about planned downtime and there is a consistent lack of customer notifications on the part of Cox and not keeping them in the loop about downtime especially during daily working hours. I am often in the middle of something only to find out my internet shut off. I have no problem with upgrades, I get it, but it is an absolute nuisance with the number of upgrades occurring right now, the frequency they are occurring at, the time frame they are occurring, and the lack of notifications to customers so that we (as customers) can plan our days around them.Transition did not bring much....
Any help or advice would be appreciated! My transition included only 3 months of emails. I need the rest of my email!! None of my Sent Mail is there. Blank. I need my Sent Mail for record keeping. None of my extra folders came. I need them! The irony is that I was a Beta Tester when Cox first started their e-mail and internet service in North San Diego County. They brought IT personnel to the house and set up with my Win 3.11, I think it was. Not easy, but got it to work without too much trouble. This is my thanks from Cox. Advice appreciated!
WARNING: Yahoo hides spam from third-party email apps
Yahoo Email filters out their idea of spam into a Yahoo spam folder and never makes it visible to third-party email apps such as Mac Mail or Thunderbird. I found this out the hard way when several critical emails did not arrive as expected, only to find them later in Yahoo's spam folder via their webmail interface. There is no way I've found to turn this off. You can supposedly train their spam filter by marking individual emails as "not spam", but this means you still have to login constantly to Yahoo and check the spam folder for legitimate email.
Access denied when opening COSTCO web site
Received this message trying to get to several web sites Access Denied You don't have permission to access "http://www.costco.com/?" on this server. Reference #18.1371ca17.1714195696.247b9298 https://errors.edgesuite.net/18.1371ca17.1714195696.247b9298 had techs onsite several times. Just replaced cox panoramic router and mesh WIFI 7. able to access sites using our phones cellular data. Also able to access when we travel outside San Diogo using other WIFI networks. saw post that said problem was fixed by replacing cable from house to street distribution box. any ideas how to resolveNetgear CM3000 support
Good afternoon. I have the Netgear CM3000 modem. It is a 2.5gbps modem but is listed as only 1gbps rated. Is there anyway to have this updated so I may upgrade my internet to 2GIG? Your quick reference states so as well. https://www.cox.com/content/dam/cox/business/support/data/print_media/CM3000_QuickStartGuide.pdf It is simply the newest version of the CM2000. https://www.cox.com/content/dam/cox/residential/support/internet/print_media/CM2000_DataSheet.pdf Thank you.excessive data use charges
Since the November 2023 billing cycle, I have been hit with ~ $70 of data overage charges each month. Our usage patterns have not varied for the past several years, in fact they actually appear lower during months everyone was home full time. I am also confident nobody is hijacking our wifi and none of the devices have malware. So, I followed the process and opened a ticket with support, which was of no help. They just kept referring me to the "data usage meter" report in my account portal and claimed it was accurate. I asked for a copy of specific traffic logs so I could audit accuracy and hopefully identify the root cause source device(s). They advised me that specific information wasn't captured. I asked how they could classify my traffic as "web browsing" versus "social media" versus "network management and testing" (according to their data meter) if they didn't have the specific data from their logging. They had no answer for that query. My next step was to register a complaint with my local utility regulator (PURA for Connecticut). Literally the day after I submitted my complaint (and included several other Cox forum posts indicating other customers with very similar issues), I received a call from a "Cox Escalation Specialist", who basically repeated the talking points from the original service call I opened. It appears PURA didn't do anything other than literally pass along a complaint to a utility they are supposed to regulate. Not happy with this development, I contacted my local State Senator's Office and asked them to intervene on my behalf. All I am asking for is specific and accurate data to support Cox' claim of excessive use. It seems like this is a concerted effort to dissuade customers from complaining in the hopes they will simply pay the recurring charges or upgrade to a more expensive unlimited data plan. If Cox can prove their claims of excessive usage, I will be happy to pay or upgrade without complaint, but until then, I don't plan to let this rest.EMail not saving messages
As far as I can determine I am still with Cox email. Today two out of my six accounts stopped saving messages. I use Thunderbird for emails and the 'SENT' file is grayed out and no messages show. I get two error messages Your message was sent but a copy was not placed in your sent folder due to network or file problems The current command did not succeed. The mail server for account xxxx@cox.net responded [TRYCREATE] Mailbox doesn't exist. When I log in to webmail.cox.net, I can see the old message but the newly sent message are not being saved. Four out of the six account are working OKDozens of outages within past few weeks. NW OKC
I’ve not had a reliable connection to the internet in weeks now. Dozens and dozens of text outage alerts, updates, and fix notifications, but internet always ends up going down again a few minutes to hours later. I don’t know what to do. I need internet for work, and all the other things we pay to have internet for, but I’m not getting the service I pay for. ATT doesn’t have fiber in my area, so that’s no use. Anyone tried Tmobile 5G for home internet?Outage
After thunderstorms rolled through our area yesterday Cox internet is still out going on 24 hours soon In a small area in Topeka Kansas on April 26, 2024. Getting their texts. Will be repaired soon but nothing! Just moved and had Cox Internet installed I know this area within a three or 4 mile range has dropped connections a lot. Cox needs to look into this area more!Awful!! Drops connection all the time!!
We keep getting awful service. We pay for a gig and service always drops, it stops while streaming even though cox says there is no problem, but a ton if people on nextdoor all say the same thing. I thought was our issue, but definitely not. The other thing is for last 4 months, we have been getting notices saying we are almost hitting our max data!! It is just 2 of us, and we have been here 2 years and haven't changed anything about what we do. I think cox is just trying to get us to upgrade. Cox is the biggest scam.Thunderbird conversion
I could use some help. I can log into Yahoo's web server to get my mail. I'm trying to switch Thunderbird from the Cox server to Yahoo. I'm being asked for my password on imap.mail.yahoo.com. I enter what I believe is my password. I get the error message "login to server IMAP.mail.yahoo.com with userID mhorowit@cox.net failed" Can you assist?- MikeCox New Yahoo Email Starts Now
Well went to check Cox email, and guess what ? I had to make the move to yahoo email. Couple of things learned by my mistakes. You will have to change your email password so have one ready. Don't sign into your phone and computers until you have made sure you are established in the new yahoo account. Was kinda pain free. Will have to learn new ways of doing things, but what else is new. Little more difficult if you already have a Yahoo email account, but you can work around it with a little thought. If anyone learns new tricks to change over list them here so we don't have to hunt all over for them. GOOD LUCKCox IS BAD!
Service sucks. Always dropping. Mine has been out over 24 hours. No eta anymore. Just broken. They need to communicate more to affected clients! No reason its out 24 hrs without a notice it will be if they are doing a scheduled maintenance or upgrade! Customer service just says sorry and provide a bill credit of 5 dollars which is 8٪ of my hourly rate. I hate cox and have no other option!Outgoing server (SMTP) smtp.cox.net was lost
Has the 'transition to Yahoo mail happened yet? I am not able to send email today - says no co. Who do I contact??? Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.cox.net was lost in the middle of the transaction. Try again.
Internet
Cox Communications Internet Discussions8,106 Posts
