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duhmel123's avatar
duhmel123
New Contributor III
10 days ago

EMail not saving messages

As far as I can determine I am still with Cox email.  Today two out of my six accounts stopped saving messages.  I use Thunderbird for emails and the 'SENT' file is grayed out and no messages show. 

I get two error messages 

   Your message was sent but a copy was not placed in your sent folder due to network or file problems

   The current command did not succeed.  The mail server for account  xxxx@cox.net responded [TRYCREATE] Mailbox doesn't exist.

When I log in to webmail.cox.net, I can see the old message but the newly sent message are not being saved.  Four out of the six account are working OK

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  • DustinP's avatar
    DustinP
    Moderator
    9 days ago

    duhmel123,
    If you're not sure if your cox.net accounts have transitioned, then we can certainly review these accounts. It sounds like one of your cox.net accounts hasn't transitioned to Yahoo yet, if you are still accessing myemail.cox.net and not automatically getting sent to Yahoo's Webmail. You may email us at Cox.Help@cox.com with your name, address, and the cox.net email accounts that are facing any issues.