watchtv.cox.com has grey bars on top and bottom instead of black ones
Hello, When watching Contour via watchtv.cox.com recently (using a 13 inch MacBook) I noticed that rather than having black bars at top and bottom the system has some sort of glitch so it is now displaying the top and bottom bars as grey. This is extremely distracting and not the ideal way to watch shows. The top and bottom bars are supposed to be black not grey. Here is a picture comparison: Grey Bars (the error the interface is displaying): Black Bars (what the interface should and used to look like): Its a subtle interface error but when you notice it, it is distracting and incorrect. Like I said before, top and bottom bars on video content should (and used to be until recently on watchtv.cox.com) pure black bars, not grey. Go here for a better look at the comparison:https://imgur.com/gallery/son05Ni Hope you guys can get this fixed or someone could suggest some way to fix this. Thanks1.1KViews0likes3CommentsCox Tv Connect desktop Gone - Watch TV has issues - phone support clueless
Hello - you guys have helped me out before - forgive me if I am irritated but Cox phone support has no clue about changes Cox has made - I think (know) Cox farms out support which makes me uncomfortable -- anyway 12-5 Opened up Cox TV app on laptop and got a a message that it is not longer supported and to go to watchtv.cox.com. I use this app fairly regularly so it had to have happened pretty recently) go to that address and have to sign in and get the guide - there is a popup that it is contour but there is no charge for customers to use the guide and watch tv. Open up a few channels and they worked - tried Investigation Discovery and Nat Geo and they say that I have to subscribe to this service (I already have these channels on my tv and have digital/advanced TV/internet) Called support. Girl could not find my account - I have been a subscriber since 1988 - asked me way too many personal questions - put me on a hold a few times and has no idea what is going on - I explained it two or three times - was very nice and I think she hung up on me - seemed that she was more interested in my personal info and I could a lot of noise int the background -- strange! sooo. What is going on? Have you even been infromed and/or can you find out. Why can't I get the channels? (Error 900 primetime 102100 and for some of the ohters it says Subscription to this channel is required) I have these channels on my lineup so I do subscribe You know - i have had ian issue (a big one) with my service going on 3 years that have not been resolved (you guys on the forum tried to help) and can not get any answers from cox. I had been investigating other alternatives ansd keep inching closer to cutting my ties with cox - It's just so frustrating that a 25+ years customer has had 2 issues in that time and can't get answers - to me that really speaks volumes. Again you seem to have much more knowledge on here so I thought I'd ask. It's OK if the new way to watch TV from a desktop computer is buggy - I would just like to know if that is what it is or is there another reason why I cannot access certain channels that I subscribe to and had previous access to on the Cox TV connect desktop app. Thank-you4.7KViews0likes1Comment