Cox takes advantage of disaster victims
DO NOT USE COX COMMUNICATIONS. I had cox internet from August until April 24. In April of 2024 a tornado completely destroyed my home. I called the first week of May for them to pause my service. They didn’t. With me scrambling to find a place to live, having to replace everything I own and dealing with multiple insurance claims, I didn’t realize that they never stopped billing me. So in July, I call again. Despite them being the ones who didn’t pause my service and kept billing me, they treated me terribly and kept me on the phone for over an hour for them to just give me credits on my account instead of a refund. I asked them to leave it paused until we got wiring back up when the house was at least partially rebuilt. Instead, they turned it back on two months later. I saw they started billing me again and I informed them there was no wiring at my house for Cox. Today, I called to just cancel it. So to top off the CONSTANT outages even when the service worked, their constant billing despite no service, they still want me to purchase their hardware for $250! Yall, save yourself a ton of money and time and just get Starlink.