Cisco DPQ3212, 15 minutes to switch from Power to Battery Back-up
Yesterday, I had my ARRIS Telephone NIU swaped out to a Cisco DPQ3212 eMTA. I was just testing the eMTA's ability to maintain a dial tone, by unplugging it, and there was no dial tone, yes I have a good battery. I rely on my phone for my alarm system. I called Cox support and they said it takes 15 minutes to switch from power to battery before there is a dial tone again. Is this true? Cox knew I had an Alarm System and did the rewire for the line seizure to the Alarm panel. If it truly takes 15 minutes to get a dial tone back, the customer should definitely be informed of that prior to a conversion from NIU to eMTA. I was planning to switch my mother from Centurlylink to Cox HSI and Phone, but if her power goes out, and it does frequently, and she cannot use the phone for 15 minutes, she would loose her mind.11KViews0likes12Comments
NIU for phone service
I recently had a new Coax line installed, and the field representative noticed that I still had a NIU that provided my phone service (I installed it myself when I worked for Cox). He stated that I'm going to need to upgrade soon, that Cox was trying to phase those out of their system. Who do I need to contact to have that happen?3.9KViews0likes1Comment
position of telephone modem
Is the position of the telephone modem significant for the telephone to operate properly? For example, can the telephone modem be placed out-of-the-way (and out of sight), under a couch? Does it need to be out in the open similar to a wireless modem?Solved3.5KViews0likes1Comment
