Slow internet connection while paying for 50 mbps
Hi, I have recently upgraded my internet connection to the 50mbps package and I noticed a significant increase in speed for a few hours on the first day it updated. It now seems to be very inconsistent and I am getting as low as 3 mbps downloads up to around 18. The uploads seem to be just fine as I've gotten around 18mbps. The past few days have been a real disappointment. Please help.9KViews0likes14Comments
Low Download Speed
We have found that we are getting much slower speeds than our package should be providing. We should be getting 100 Mbps but are actually getting 10 - 30 Mbps. I have attempted to resolve Tuesday and Thursday with online tech support. There was improvement after tech support reset the line on Tuesday but that only got us up to 30 Mbps. Today (Thursday) tech support told me that they are seeing 100 Mbps at our modem but when I ran speed tests using Cox's and Ookla's speed tests I was getting 10 Mbps. At that point tech support stopped communicating in the chat so now we're stuck with no suggestions. We have a Netgear CG3000D. Is that cable modem not capable of sending out even 100 Mbps? If so I'd appreciate a suggestion or at least an opportunity to make an appointment to get someone here to figure it out.6.7KViews0likes18Comments
DNS issues, pages not resolving, very slow speeds, however download speeds are fast and responsive.
Ping and Download Speeds are phenomenal, however the unchangable cox dns servers are far from it... considering canceling my modem subscription and buying my own to use OpenDNS. Facebook pages and game servers take extremely long to resolve, yet all my downloads are lightning fast. Using wifi, yet not getting any choke or loss %. Confusing why my service is so sub-par, but still have a feeling it might be the cox dns servers and the fact that I can't choose to use custom ones.2.8KViews0likes2Commentswifi dis-enables itself
Why does the wifi dis-enable itself when my laptop sleeps? This action of dis-enabling wifi prevents the rest of the household from being able to use wifi. We recently received a new modem for wifi, but every time I come back to the screen after a time away, I see there is no internet access. Then I click the icon for internet access and find wifi is dis-enabled. Can this be prevented? What do other household users need to do to get the wifi re-enabled when on their laptops?2.5KViews0likes2CommentsLess the 30mbps on Premier
I have the premier plan & I'm only seeing speeds at around 30mbps & less.. & thats currently throughout the whole day which isn't bad but definitely not what I'm paying for taking into account i have several devices going.. i was getting around 100mbps+ about 2 months ago but its dropped simnifically. i honestly don't know if its due to the changes cox is making but its ridiculous.. Why pay for an expensive service and I'm not getting what i pay for..Sounds like a hustle to me.. If its not resolved i will unfortunately be forced to move on to a different internet provider. Its been going on way to long and there seems to be no end to the horrific time I'm facing with this.. & no i don't want to email you guys because i already tried that & all i get was generic answers.. My Modem is currently a Surfboard SB61802.4KViews0likes2Commentsspeeeds
Ive had preferred internet since july of last year. Eveything was perfect, i could watch netflix, and my husband could play on his phone without the tv lagging. Our netflix streams for a minute or two then it has.to.reload. Heeeeeelp!? We rent a modem also. Should we buy our own!?2.3KViews0likes2Comments
DPC3825 WiFI Signal Becomes Unstable
I have a Cisco DPC3825 DOCSIS 3.0 Wireless Modem. Firmware version dpc3825-v302r125573-131008a-COX Firmware Build Time Oct 8 10:55:58 2013 Every 2-3 weeks my devices tell me the wireless signal is unstable. Resetting the device helps but a few weeks later the wireless signal becomes unstable again. I need the firmware either updated or re-flashed if the build I posted is the latest one. Can it be done through here without me having to call in and deal with tech support?2KViews0likes1Comment
