inconsistent speeds, problems with possible throttling
I ran a few speed tests tonight and have found extreme variations in my download speeds. The only place I was able to get the "correct" speed was on the Cox speed test which runs only on the Cox network. Going outside of that network means lower speeds. The other issue I have has been with Hulu. EVERY time I try to watch something on Hulu I end up getting an error stating the network connection was lost. I don't get this type of error with Netflix or Youtube so I have suspicions that Cox is throttling me on Hulu. These tests show that I am not getting the 50Mbps that I am paying for. I have worked for an ISP in the past so I actually do have half a clue here. I ran these tests on my home PC which is connected directly to my modem via an ethernet cable. I realize that the servers these tests were run on could have other traffic at the same time I was conducting my speed tests however it's pretty clear that whenever I connect to a website outside of the Cox network, I do not get the 50Mbps connection. I have no firewall running, my computer is connected directly to my modem (so no wireless is involved here), I am running Windows 7, I have no viruses or malware.....Here are my current modem signals....5.2KViews0likes4CommentsUltimate Internet - Should get around 100-150 download, getting 17-22 download - WOW, very disappointed
Ultimate Internet should be getting around 100-150 Mbps download...Getting under 30. Very disappointed in the price that I pay and the service that Cox delivers. I ran 3 speed test through Cox Servers. This is a Cat5 into the modem. Already reset it. Super dissapointed.3.6KViews0likes6Comments
Slow/Fluctuating Internet Speeds
I have premier internet service, and I was getting between 25 and 40 Mbps on my iPhone when testing on speedtest.net. A few days ago, I noticed that the download speed had dropped to single digits. All along, the upload remains in the 10-15 range. Ping time is generally 40-60 ms. I had my modem signal reset via the automated service, and that didn't help. I called and got assistance from a tech, and he was not able to help. Another tech reset the modem, and the hardwired speed jumped up to 60-70 Mbps download speed. The wireless speed was anywhere from 24-34 Mbps. An hour later, it was back down to 6-7 Mbps down wirelessly. A tech came to my house today. He tested the coax where it connects to my modem. Signal strength was 8.7, which he said was good. He tested multiple times, and the signal was good. He tested wirelessly and directly from the modem, and the speeds would fluctuate tremendously. He tried to convince me that the router (Cisco E2500) needed to be more compatible with the modem (Motorola surfboard sb6121), but it seems weird that everything fluctuates so much. Can you help me?5.9KViews0likes3Comments
Recommended 3.0 docsys Modems are decreasing internet speed
Hi, After about 6 months of trial and error and 9 visits from Cox technicians, I managed to discover why I was not getting the speed I am paying for (100 Mbps download) What we did with the technicians: With 2 different technicians in 2 different occassions, we went outside to the "tap" control panel that is outside my building. A coaxial cable was ran from the tap to the technician's truck where we setup a modem and a computer (just like you have inside your home). Surprisingly speeds were ranging from 65 to 93 Mbps using cox website and speedtest.net. We also took speeds using 2 different modems (motorola and netgear) and we still got low speeds. However, while measuring speeds with the technician's hand-held device (those weird looking devices they carry) speeds were measured at 130 Mbps. (but, are these hand-held devices accurately measuring internet speeds or not, perhaps yes, perhaps no ???) Leasson learned: When compared against Cox's hand-held device measuring 130 Mbps, The 3.0 docsys modems that Cox recommend to use in your home, were factually decreasing the internet speed by about 10-30%. Why Cox is not aware of this issue: Because the policiy procedure that Cox technicians use, does not require technicians to utilize real-world equipment (like the modem & laptop you use in your home) to measure internet speeds from the "nodes" (big boxes on the street) and from the "taps" (control panels outside your building), but instead they only use those weird looking hand-held devices they carry (which show much higher internet speed readings) Be aware of other issues we found: Trying different modems can improve speeds, but at the same time decrease the consistency of the speed. Also, some modems, might require to be rebooted more frequently than others. We observed that even with the most powerful Cox recommended modem (the motorola SB6183) we still got lower speeds and an inconsistent internet performance. As far as the inconsistency of the performance, we verified that no matter what modems you use, the inconsistency continues to happen. So, the inconsistency is a "street level problem" related to the "nodes". Possible solution to the problem: Perhaps, if Cox substancially increases your internet service, then you could get the internet speeds your are paying for. In my case, I am paying for 100 Mbps, so if Cox increased the cap limit of my internet service to (lets say 150 or 200 Mbps) perhaps, then I could reach the average 100 Mbps I am paying for.2.9KViews0likes3CommentsCentral San Diego SLOW for 2 weeks.
For about 2 weeks now our connection to the net has been SLOW, with intermittent loss of connection. The speed is slow, and sometimes while streaming we get cut off when doing netflix. This is not the norm for us and we've done some pinglotter tests and will attach. Our area is 92115 zip code. Looks like a router in the Cox.net network is down or??? Usually when there's something going on I just check google.com, If I can get there I know things are ok, but this morning getting there has been trying at best. The screen shots below are from Google, Amazon, Hotmail. Any help in getting our speed and reliability back would be great.2.9KViews0likes3CommentsUpgraded to Premier, but speed unchanged
Hello, we upgraded to the Premier plan yesterday, but haven't seen an increase in download speeds (seeing 25-30Mb/s) yet. The modem was provisioned (I'm told), and rebooted several times (Motorola SB6181, DOCSIS 3.0). Router is a Linksys EA3500. Could we be seeing the incorrect account code issue that I've seen referenced in a number of places? Thanks! Robert3KViews0likes1Comment
"Billable Service Call" on my bill for Cox's faulty equipment???!!!
I recently reported slow, unreliable Internet connection to Cox, who cheerfully set up a service appointment (without mentioning the possibility that we would be charged for the visit) to have a tech come out to our house. The tech told my husband that the problem was "probably upstream," in the "feeder system," but that our cable connector was "200 years old" and needed replacing. He replaced the connector, and left without mentioning any fee for the call. My latest cable bill shows that I am being billed for this "billable service call." To the tune of about $60. For real, Cox? Your "feeder system" can't meet local demand, and your outdated 10-year old equipment fails, and somehow that's MY problem? Cox's customer service leaves a lot to be desired. They will find a way to stick it to the customer, one way or another.4.7KViews0likes3Comments
Extremely slow speeds < 4Mbps
For at least the last four days, I've been experiencing very slow speeds in the Mountain's Edge (Las Vegas, NV) area. I have a fairly recent Motorola SB6141, previously an SB6121. I've tested with both my computer directly, my Netgear R6300 a retired D-link and a Belkin router I had lying around, and none seem to have any affect on my 4Mbps limit from almost anywhere on the web. Upload has been generally amazing, occasionally bottoming out around 2Mpbs but frequently breaking 30-40Mbps. Are there known issues in this area affecting downstream for the past few days? For the record I am suppose to be provided 150/75 service and I haven't experienced a major issue like this for the year(+) I've currently had this level of service.12KViews0likes25Comments
Ultimate Internet - Should get around 100-150 download, getting 17-22 download - WOW, very disappointed
Ultimate Internet should be getting around 100-150 Mbps download...Getting under 30. Very disappointed in the price that I pay and the service that Cox delivers. I ran 3 speed test through Cox Servers. This is a Cat5 into the modem. Already reset it. Super dissapointed.
