Arris SB8200 Firmware Update / Download Speed Issue
Hello - I activated a new SB8200 today with Cox. In reviewing the firmware, it appears that the modem does not have the latest firmware update applied. That said, I also understand that Cox controls which firmware is actually applied to the device once it is on their network. So, I'm looking for the answer to a couple of quesitons: What the the latest approved firmware version for the Arris SB8200 modem on Cox's network? Mine is runningAB01.01.009.27_081619_183.0A.NSH If a more recent firmware has been approved, how long does my modem have to be online before it will pick up the latest firmware and apply it? I bought this new modem (along with a brand new TP-Link AX6000 router) in an attempt to improve my download speed. However, I'm finding that the speed is not improved any from the previous setup (which was the Cox-provided Panoramic WiFi modem). I am a Gigablast customer and this modem is listed as "Gigablast compatible". I'm getting around 200-300Mbps down on average. In reviewing the modem's event log, I also notice several "SYNC Timing Synchronization failure - Loss of Sync" messages. Not sure if that's relevant or not to this issue. Date Time Event ID Event Level Description 09/08/2020 12:29 84000500 3 "SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=<REDACTED>;CMTS-MAC=<REDACTED>;CM-QOS=1.1;CM-VER=3.1;" 09/08/2020 12:17 67061600 6 "DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=<REDACTED>;CMTS-MAC=<REDACTED>;CM-QOS=1.1;CM-VER=3.1;" 09/08/2020 12:17 73040100 6 "TLV-11 - unrecognized OID;CM-MAC=<REDACTED>;CMTS-MAC=<REDACTED>;CM-QOS=1.1;CM-VER=3.1;" 09/08/2020 12:17 68000300 5 "DHCP WARNING - Non-critical field invalid in response ;CM-MAC=<REDACTED>;CMTS-MAC=<REDACTED>;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 2436694066 6 "Honoring MDD; IP provisioning mode = IPv4" 01/01/1970 00:01 82000200 3 "No Ranging Response received - T3 time-out;CM-MAC=<REDACTED>;CMTS-MAC=<REDACTED>;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:01 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<REDACTED>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 84020200 5 "Lost MDD Timeout;CM-MAC=<REDACTED>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" 01/01/1970 00:00 84000100 3 "SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=<REDACTED>;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;" I'm also not sure what normal signal levels are for the service/modem, so hard to know if these are within range or not: Startup Procedure Procedure Status Comment Acquire Downstream Channel 789000000 Hz Locked Connectivity State OK Operational Boot State OK Operational Configuration File OK Security Enabled BPI+ DOCSIS Network Access Enabled Allowed Downstream Bonded Channels Channel ID Lock Status Modulation Frequency Power SNR/MER Corrected Uncorrectables 2 Locked QAM256 789000000 Hz 1.0 dBmV 41.0 dB 0 0 1 Locked QAM256 783000000 Hz 1.2 dBmV 41.3 dB 0 0 3 Locked QAM256 795000000 Hz 1.3 dBmV 41.2 dB 0 0 4 Locked QAM256 801000000 Hz 1.5 dBmV 41.3 dB 0 0 9 Locked QAM256 831000000 Hz -1.2 dBmV 40.1 dB 0 0 10 Locked QAM256 837000000 Hz -1.1 dBmV 40.0 dB 0 0 11 Locked QAM256 843000000 Hz -1.0 dBmV 40.1 dB 0 0 12 Locked QAM256 849000000 Hz -0.8 dBmV 40.3 dB 0 0 17 Locked QAM256 879000000 Hz -1.4 dBmV 40.0 dB 0 0 18 Locked QAM256 885000000 Hz -1.9 dBmV 39.8 dB 0 0 19 Locked QAM256 891000000 Hz -1.6 dBmV 40.0 dB 0 0 20 Locked QAM256 897000000 Hz -0.9 dBmV 40.4 dB 0 0 21 Locked QAM256 903000000 Hz -0.6 dBmV 40.5 dB 0 0 22 Locked QAM256 909000000 Hz -1.1 dBmV 40.4 dB 0 0 25 Locked QAM256 927000000 Hz -0.5 dBmV 40.8 dB 0 0 26 Locked QAM256 933000000 Hz -0.8 dBmV 40.8 dB 0 0 27 Locked QAM256 939000000 Hz -0.6 dBmV 41.0 dB 0 0 28 Locked QAM256 945000000 Hz -0.8 dBmV 40.9 dB 0 0 29 Locked QAM256 951000000 Hz -1.6 dBmV 40.6 dB 0 0 30 Locked QAM256 957000000 Hz -2.0 dBmV 40.5 dB 0 0 33 Locked QAM256 357000000 Hz 3.0 dBmV 41.4 dB 0 0 34 Locked QAM256 363000000 Hz 2.4 dBmV 41.5 dB 0 0 35 Locked QAM256 369000000 Hz 2.4 dBmV 41.6 dB 0 0 36 Locked QAM256 375000000 Hz 3.1 dBmV 41.7 dB 0 0 37 Locked QAM256 381000000 Hz 3.2 dBmV 41.9 dB 0 0 38 Locked QAM256 387000000 Hz 2.7 dBmV 41.7 dB 0 0 41 Locked QAM256 405000000 Hz 2.8 dBmV 41.7 dB 0 0 42 Locked QAM256 411000000 Hz 2.6 dBmV 41.7 dB 0 0 43 Locked QAM256 417000000 Hz 2.8 dBmV 41.9 dB 0 0 44 Locked QAM256 423000000 Hz 3.3 dBmV 42.0 dB 0 0 45 Locked QAM256 429000000 Hz 3.6 dBmV 42.1 dB 0 0 46 Locked QAM256 435000000 Hz 3.6 dBmV 42.1 dB 0 0 159 Locked Other 300000000 Hz 2.8 dBmV 41.5 dB 302893000 0 Upstream Bonded Channels Channel Channel ID Lock Status US Channel Type Frequency Width Power 1 4 Locked SC-QAM Upstream 38600000 Hz 6400000 Hz 44.0 dBmV 2 1 Locked SC-QAM Upstream 19300000 Hz 6400000 Hz 43.0 dBmV 3 2 Locked SC-QAM Upstream 25800000 Hz 6400000 Hz 43.0 dBmV 4 3 Locked SC-QAM Upstream 32200000 Hz 6400000 Hz 44.0 dBmV I realize that there's no guarantee as to speeds, but I've literally never gotten anywhere close to "Gigablast" speeds. That said, I'd be happy to consistently get between 500-700 down. Am I crazy to have those types of expectations considering what I pay for this service? Thanks in advance for all the help! V/R Paul S Edmond, OK8.4KViews0likes1CommentPeriods of high latency & extremely slow speeds
Problem seems to have started popping up last tThursday, but since then my house seems to have periods of time where the network speed slows the a crawl andI'm barely able to use the network (and definitely unable to run any multiplayer games). I've tried a bunch of different simple fixes but to no avail, so I'm at a loss on what I should try next. Setup information: Modem/Router: AC1750 Wifi Cable Modem Model Wiring: Underground, resedential neighborhood Affected Connections: Wired and wireless Normal Speeds (wired): ~50 to 100 mbps download and 30ish upload Speeds during a bout of slowness: ~0.3 mbps download and 0.6 mbps upload What I've tried already Resetting the modem/router (on my end) Factory resetting the modem/router , netgear admin page shows connection is 'good' Unplugging the modem/router and waiting 3-5 minutes to plug back in Resetting the modem/router (on coxs end) Disabling wireless and testing only my wired connection Useful info? I noticed in this thread a guy says anything over 1-2ms on a ping to 192.168.0.1 is a problem, and here is my ping output: Pinging 192.168.0.1 with 32 bytes of data: Reply from 192.168.0.1: bytes=32 time=6ms TTL=64 Reply from 192.168.0.1: bytes=32 time=3ms TTL=64 Reply from 192.168.0.1: bytes=32 time=10ms TTL=64 Reply from 192.168.0.1: bytes=32 time=7ms TTL=64 Ping statistics for 192.168.0.1: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 3ms, Maximum = 10ms, Average = 6ms Here is also my connection information which I grabbed from my netgear admin panel: Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables 1 Locked QAM 256 9 831000000 Hz 13.3 dBmV 38.6 dB 310 0 2 Locked QAM 256 10 837000000 Hz 13.1 dBmV 38.6 dB 324 0 3 Locked QAM 256 11 843000000 Hz 13.4 dBmV 38.9 dB 237 0 4 Locked QAM 256 12 849000000 Hz 13.0 dBmV 38.9 dB 246 0 5 Locked QAM 256 13 855000000 Hz 13.3 dBmV 38.9 dB 203 0 6 Locked QAM 256 14 861000000 Hz 13.1 dBmV 38.9 dB 196 0 7 Locked QAM 256 15 867000000 Hz 13.5 dBmV 38.9 dB 131 0 8 Locked QAM 256 16 873000000 Hz 13.0 dBmV 38.9 dB 128 0 9 Locked QAM 256 25 927000000 Hz 13.0 dBmV 38.9 dB 40 0 10 Locked QAM 256 26 933000000 Hz 12.9 dBmV 38.9 dB 47 0 11 Locked QAM 256 27 939000000 Hz 12.4 dBmV 38.6 dB 49 0 12 Locked QAM 256 28 945000000 Hz 11.9 dBmV 38.9 dB 52 0 13 Locked QAM 256 29 951000000 Hz 12.0 dBmV 38.6 dB 28 0 14 Locked QAM 256 30 957000000 Hz 12.0 dBmV 38.9 dB 9 0 15 Locked QAM 256 31 963000000 Hz 12.5 dBmV 40.3 dB 2 0 16 Locked QAM 256 32 969000000 Hz 12.3 dBmV 38.9 dB 8 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 4 2560 Ksym/sec 18400000 Hz 44.3 dBmV 2 Locked ATDMA 3 5120 Ksym/sec 23300000 Hz 44.3 dBmV 3 Locked ATDMA 2 5120 Ksym/sec 29800000 Hz 44.3 dBmV 4 Locked ATDMA 1 5120 Ksym/sec 36300000 Hz 44.3 dBmV Lastly, here's a tracert of google.com: Tracing route to google.com [2607:f8b0:4007:80d::200e] over a maximum of 30 hops: 1 4 ms 9 ms 6 ms 2600:8801:2980:81d:a02:8eff:fec6:6662 2 245 ms 119 ms 318 ms 2600:8801:29ff:ffff::1111 3 427 ms * 82 ms 2001:578:601:fffc:500::1c 4 24 ms 143 ms 30 ms 2001:578:604::1a 5 65 ms 48 ms 42 ms 2001:578:1:0:172:17:249:79 6 59 ms 110 ms 77 ms 2001:578:20:c100::5:1 7 184 ms 235 ms 48 ms 2001:4860:0:1004::e 8 43 ms 89 ms 59 ms 2001:4860::c:4001:13cf 9 45 ms 49 ms 309 ms 2001:4860::c:4000:de3d 10 215 ms 49 ms 332 ms 2001:4860::1:0:c432 11 * 78 ms 132 ms 2001:4860:0:110d::1 12 185 ms 94 ms 36 ms 2001:4860:0:1::1f01 13 372 ms 259 ms 50 ms lax28s10-in-x0e.1e100.net [2607:f8b0:4007:80d::200e] Trace complete. Any ideas on what I should try?7.3KViews0likes0CommentsWhen does the data cap reset precisely?
Mine says the data cycle rolls over the 24th which is today but I'm worried the data cap won't reset and I will charged overage fees. Also, as a side note I would also like to know why I bought 150 down speed but only get 30 every time I test it. Edit: According to the rep on twitter it is exactly 1 day after the date the website lists. So since mine says March 25th - April 24th it would be April 25th.6.3KViews0likes6CommentsHigh Uncorrectable Errors
Hi All, Ive been having really crappy internet for the last few weeks and a check of my modem status page shows the following uncorrectable errors on channels 13, 14 and 15. Cox say they dont see these on their side. Please bear in mind this is in two hours of usage from a reboot. Any recommendations? Standard Specification Compliant ARRIS DOCSIS 3.0 Cable Modem / Retail Hardware Version 3 Software Version 9.1.103AA36 Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Corrected Uncorrectables 1 Locked 256QAM 3 795.00 MHz 4.10 dBmV 38.98 dB 1 0 2 Locked 256QAM 1 783.00 MHz 4.70 dBmV 38.98 dB 0 0 3 Locked 256QAM 2 789.00 MHz 4.70 dBmV 38.98 dB 0 0 4 Locked 256QAM 4 801.00 MHz 4.20 dBmV 38.98 dB 4 0 5 Locked 256QAM 9 831.00 MHz 4.60 dBmV 38.98 dB 0 0 6 Locked 256QAM 10 837.00 MHz 4.30 dBmV 38.61 dB 0 0 7 Locked 256QAM 11 843.00 MHz 4.40 dBmV 38.98 dB 1 0 8 Locked 256QAM 12 849.00 MHz 4.20 dBmV 38.61 dB 1 0 9 Locked 256QAM 17 879.00 MHz 3.60 dBmV 38.98 dB 6 0 10 Locked 256QAM 18 885.00 MHz 3.80 dBmV 38.61 dB 3 0 11 Locked 256QAM 19 891.00 MHz 3.90 dBmV 38.61 dB 19 0 12 Locked 256QAM 20 897.00 MHz 4.00 dBmV 38.61 dB 20 0 13 Locked 256QAM 21 903.00 MHz 3.80 dBmV 38.61 dB 63278 558593 14 Locked 256QAM 22 909.00 MHz 3.90 dBmV 38.61 dB 109054 1166810 15 Locked 256QAM 25 927.00 MHz 4.10 dBmV 38.61 dB 81462 719967 16 Locked 256QAM 26 933.00 MHz 3.90 dBmV 38.61 dB 11 0 17 Locked 256QAM 27 939.00 MHz 4.20 dBmV 38.98 dB 14 0 18 Locked 256QAM 28 945.00 MHz 3.70 dBmV 38.98 dB 0 0 19 Locked 256QAM 29 951.00 MHz 3.60 dBmV 38.61 dB 0 0 20 Locked 256QAM 30 957.00 MHz 3.60 dBmV 38.61 dB 0 0 21 Locked 256QAM 33 357.00 MHz 6.20 dBmV 40.37 dB 0 0 22 Locked 256QAM 34 363.00 MHz 6.20 dBmV 40.95 dB 7 0 23 Locked 256QAM 35 369.00 MHz 6.40 dBmV 40.37 dB 0 0 24 Locked 256QAM 36 375.00 MHz 6.30 dBmV 40.37 dB 3 0 25 Locked 256QAM 37 381.00 MHz 6.40 dBmV 39.90 dB 0 0 26 Locked 256QAM 38 387.00 MHz 6.30 dBmV 39.90 dB 0 0 27 Locked 256QAM 41 405.00 MHz 6.40 dBmV 39.90 dB 0 0 28 Locked 256QAM 42 411.00 MHz 6.60 dBmV 39.90 dB 0 0 29 Locked 256QAM 43 417.00 MHz 6.40 dBmV 39.90 dB 0 0 30 Locked 256QAM 44 423.00 MHz 6.50 dBmV 39.90 dB 0 0 31 Locked 256QAM 45 429.00 MHz 6.20 dBmV 40.40 dB 0 0 32 Locked 256QAM 46 435.00 MHz 6.30 dBmV 39.90 dB 0 0 Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power 1 Locked ATDMA 2 5120 kSym/s 23.50 MHz 40.25 dBmV 2 Locked ATDMA 4 5120 kSym/s 36.30 MHz 42.25 dBmV 3 Locked ATDMA 3 5120 kSym/s 29.90 MHz 40.25 dBmV 4 Locked ATDMA 1 5120 kSym/s 16.90 MHz 40.25 dBmV6KViews0likes6CommentsUnusably Slow Ethernet Speed from Panoramic Gateway with Gigablast
Hello, I just finished installing Gigblast wifi today, and my wireless internet works fine. However, when trying to connect the included ethernet cable to my laptop, my laptop says it connects successfully with internet access, but it is so slow that I can not load any pages. I have tried many possible fixes, such as flushing my DNS cache, re-installing my ethernet driver on my computer, restarting the gateway, and disabling my firewall, but nothing has worked so far. Windows network status says that I am connected to the internet. For a full list of things I've tried (probably not exhaustive either)... Restarting computer Restarting/rebooting gateway Setting TCP/IPv4 properties to automatically obtain IP/DNS server ipconfig /flushdns ipconfig /release ipconfig /renew netsh winsock reset Disable Windows firewall Disable firewall in Cox gateway settings LAN Ethernet link status is active in Cox gateway settings Try different ethernet cables Try both ethernet ports Disabling/re-enabling ethernet network adapter Check/uncheck TCP/IPv6 in ethernet properties Disconnect from wireless network Ran TCP Optimizer Checked hosts file (nothing in there) Get-NetAdapter in PowerShell shows link speed of 1 Gbps Disable/enable "Automatically detect settings" in Windows proxy settings Windows network reset Clear cache in web browser Tried multiple browsers with all extensions disabled Any other suggestions would be appreciated. Thank you.5.1KViews0likes5CommentsGigablast Speed way below Expected in Northern Virginia
I hate to add to the list but I'm another Gigablast customer who is not receiving anything NEAR the Gigablast speeds after moving about 3 miles to a Cox area. In fact, my speeds have gotten worse. I came from a Comcast/Xfinity area where my speeds were much better and to be honest...I kind of miss them. I set up everything, I'm rather tech-savvy so I had a brand new Netgear CM1200 modem (had a CM1000 before) and Nighthawk X4S Router (R7800) set up in early May. Previously-used and reliable CAT6/7 cables. Got everything hooked up and Cox came out to fix some wiring and such. I get online and my speeds at best are hitting 370 mbps DOWN/and the advertised 35 mbps UP for my area. I have my iMac wired into the router (and have swapped it into the modem for some tests) and link speed for the ethernet is definitely 1 gig. Upload speeds are consistent as advertised. We had an outage or SOMETHING yesterday on Friday. May 7th according to Cox Internet Support and not my speed are even WORST...I'm hitting 285 DOWN and still got the 35 UP. What the heck? I had a tech out a few days before to check wiring and the usual. He said the typical "you should be getting gig speeds"..I'm not even getting HALF of gig speeds. He couldn't come in to check the modem but we did a swap with a Panoramic Cox Modem and the speeds were the SAME (370 DOWN/35 UP). Completely unacceptable and I'm a *new* customer (my parents had Cox when I lived at home). I understand everyone is at home and such, but how are my speeds progressively getting worse? Anyone else in the Northern Virginia area (I'm in Falls Church/Bailey's Crossroads) that has similar experiences? Any advice? Thanks.4.8KViews0likes22CommentsLag Spikes & Packet Loss
Over the course of the past month I have experienced worse and worse lag spikes & packet loss most noticeably while playing games on my Xbox. They have gotten really bad where almost every single match I play online I experience rubber banding and packet burst/loss. I have tried port forwarding and that has not fixed the issue, can someone please look into this and help?? Every time I check the network settings on the Xbox it shows that I have a solid connection with 0% packet loss but every time I play online I experience the same problems! Not only that, but it seems like my internet gets throttled at times while browsing the web or streaming / downloading content on my computers! This is unacceptable and if this can't get fixed I will have to cancel my service with Cox. I am paying for 300mb and that should be more than enough for a single user like me to have uninterrupted service!4.5KViews0likes7CommentsGigablast speed is slow
I bought new equipment and upgraded to Gigablast (Docsis 3.1) but my speed didn't improve. I was on Ultimate and got around 180Mbps, I'm getting about the same with Gigablast. I had a technician come out to test the line, he plugged his device directly into the Cox outlet and showed he was getting around 940Mbps so I figured it was my equipment and I returned it and bought different equipment but I'm having the exact same results. I now have the Arris SB8200 modem and it is directly plugged into the Cox outlet, no splitters or anything. I spoke to Cox agents who ran remote diagnostics on my line and according to them they don't see any issues. I'm thinking this might have some to do with the power of the signal coming from the green pedestal outside. Maybe the device the technician uses requires less power than a modem? Problem is, since I bought my own equipment the technician didn't want to test it. Right now I'm considering hiring Cox equipment just to prove that it's something with the line. Do you have any advice for me?3.3KViews0likes3CommentsFiber Optic Gigablast service unusable through VPN do to slow speeds
All was well until about July 2019. My upload speeds without VPN were 900, and my speeds through my VPN (Cisco AnyConnect) were 250 connecting to my hospital network. After that, my connection without the VPN stayed the same. Through the VPN, however, speeds dropped to about 8. Unusable for my needs. For a short period, speeds went to about 40 for about 2-3 weeks in Sept or Oct, then back to 8. Today I'm at 6. One of my partners, and the IT director of the hospitals have fiber, and the same problem. After extensive testing by the hospital IT team, they determined the problem is definitely on the Cox end. A level 2 or 3 Cox IT employee went to the home of the IT director, ran his own tests, and confirmed the problem is on Cox's end. That was weeks ago. No communication, known action, or resolution. In the mean time, I'm still being charged over $100/month for a service that does not perform anywhere close to advertised, and is useless for my work needs. I have spent 4-5 hours, made over 20 phone calls, andhad 2 no show service calls attempting to get a second line (Coax with speeds "Up to 300", which is what I'm told by Cox is my only other option at this time to connect to work with usable speeds). I get nothing but the run around. People say they will help, try to schedule an installation, and the system won't process the order. When I try to follow up with them, they don't answer, return my messages, or respond to my emails. Any assistance or advice would be welcome. Thank you in advance.Solved3.1KViews0likes10CommentsInteresting, odd, and extremely annoying pattern specific internet slow down occurring at 6/7pm every day [San Diego]
PSA: I understand how to code in 4 different programming languages and understand networking at a high level. Cheesy to write this, but refrain from providing basic, simpleton-user information. I for one would like to say I haven't had much issues with cox in the last 3 years. Now, ever since the insane lightning storm in San Diego on Oct. 4 my internet has been severely slowing to an unusable level oddly enough at 6pm every single day. Mind you, I have top of the line equipment I spend hundreds on, all the way down to CAT8 cables. Now, I did diagnosing of all the components of my network and saw that all pieces of equipment functioned. What it is is the service itself is oddly enough throttling to very slow speeds at 6pm. I say this as the tech support mentioned to me to replace the modem to test the connection, and I obliged. Even before getting the modem, I knew my top of the line Motorola was not the problem because funnily enough the issue is stuck to an odd pattern. Today, I got the cox authorized PW7 which features a docsis 3.1 modem and router. Not going to lie, the speeds were amazing on it after I hooked it up and tested at 1pm[remember this time]. Sure enough, even with the new modem, the insane slow down occurred. Now, a tech has been specifically appointed to come at 7pm to catch this weird slow down. Pattern: 10am- 6/7 pm the internet is as perfect as you can get. I have gigblast and get 5 ping 950 down and 37 up. Then, sure enough, as 6/7pm rolls around, the download is cut in half and the upload is decreased from 37 to literally .9 mbps. You can even tell during the day as the websites and other services load instantly and then after 6pm I can't even load a website or do anything. TLDR:Subscriber's equipment is not at fault, even used cox's new modem to test, and a pattern specific slow down of the internet has been occurring at 6pm every single day since Oct. 4th. The level of degradation: download cut by 2/3s and the upload cut from 37 to literally .9 mbps. This all amounts to an unusable connection. If the new cox modem was affected too, we can deduce the old modem was never the problem and the true issue is intermittent occurring at 6pm on. I already have spoken to a supervisor of which has made sure to send a tech at 7pm, which should be a late enough time for the issue to be visible. I am merely writing this to reach out to all and share what an interesting and funny problem this is. Also, I have a weeks worth of speedtests documenting the odd degradation pattern. I also would like to have the first tech visit a day ago waived as this is truly an external problem. I find it laughable when the field techs use their devices before 6pm, of which is when perfect speeds do occur, and claim nothing to be the problem when you describe the complexity of the issue occurring past 6pm. One word: intermittent. I will upload an update on Wed. after the tech shows at 7pm to see what might be the issue. Also, I might be reaching but this issue was only noticeable after the lightning storm in San Diego on Oct. 4th. A literal lightning bolt hit 10 ft from my apartment and rattled everything; I wonder if this has anything to do with this odd issue. Also, for the last 3 years no slowdown has ever occurred, even during peak usage times of 7-11 pm.Solved2.6KViews0likes9Comments