Ultimate Internet - Should get around 100-150 download, getting 17-22 download - WOW, very disappointed
Ultimate Internet should be getting around 100-150 Mbps download...Getting under 30. Very disappointed in the price that I pay and the service that Cox delivers. I ran 3 speed test through Cox Servers. This is a Cat5 into the modem. Already reset it. Super dissapointed.3.6KViews0likes6Comments
Slow Internet Speed/Increased latency after I exceed 2 Mbps upload.
I CTest my internet speed at around 20 Mbps download and 20 Mbps upload with a 30 ms latency, but recently I have been having a problem with my internet connection if I do a sustained upload above 2 Mbps. I can upload a large file to FTP or Dropbox or any other format as as soon as I reach above 2 Mbps my download speed drops to anywhere from 1 to 2 Mbps and the upload drops to around 300 Kbps. The latency also jumps to around 300 to 500 ms. I have the Motorola SB6120 SURFboard DOCSIS 3.0 and the issue happens when I am connected directly to the modem or through a wireless router and with my PC and my laptop. I have swapped the cables, I have called technical support (no issues on their end), I have had the cable technicians out to my house (they found no problems with the line). I have not used all my bandwidth and technical support says that I am not being throttled. The cable guys says that everything looks fine using CTest with no load and that is all they can do because that is the standard test. They cannot load their test equipment and they have no method of escalating this issue to advanced support. They said if cTest shows no problem with no load, this is all they can do. I need a method of moving this issues up to advanced support because it seems to be an issue with the CIMS or some backroom equipment on the COX side. I don't do a lot of uploading, but when I do it is a pain to have my internet effectively crash over 2 Mbps. Help!? Has anyone else had this issue? Thanks.3.2KViews0likes1Comment
Trouble in Northwest Arkansas - same issue again???
I'm having flash backs to a few months ago... mega slow download but perfectly fine upload. This was an issue for the entire Northwest Arkansas area...really hope it's not going to be a long drawn out ordeal again until someone finally believes us. Start Cox Download Upload Net Speed Speed Latency Cox Market Thu Sep 11 7:00 PM Yes 17 Mbps 28 Mbps 52 millisec Kansas This is premier tier, usually I run at 120Mbps down and 25-30 up. I am in Fayetteville, my buddy in Springdale is experiencing the same thing Link to previous posts: http://forums.cox.com/forum_home/internet_forum/f/5/t/4908.aspx2KViews0likes0Comments
Ultimate Internet - Should get around 100-150 download, getting 17-22 download - WOW, very disappointed
Ultimate Internet should be getting around 100-150 Mbps download...Getting under 30. Very disappointed in the price that I pay and the service that Cox delivers. I ran 3 speed test through Cox Servers. This is a Cat5 into the modem. Already reset it. Super dissapointed.
